Experience

Pronovix

• Belgium
• Information Technology & Services
• 1 - 100 Employee

• Junior IT Project Manager

  • May 2022 - Present



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• • May 2019 - Sep 2022

  Supporting the sales community to enable them to more WINs! :)Sales Cloud and Service Cloud experience | Classic and LightningContact, Account, Legal Entity, User Accounts, Permission set, Public Group, Request etc. management |Reporting and basic Dashboard creation | Basic understanding of development procedures.

• • May 2019 - Jun 2020

  Managing the Onboarding of major third-party entities onto in-house ordering and quoting systems.Onboarding 1200+ users from internal Active Directory to external systems | Onboarding 4 major companies for order management capabilities | Enabling order management for the transferred users – complex multi-platform process | Maintaining the records for various application onboarding | Coordination with project managers, and senior leads - organizing daily, weekly calls, attending management calls. Show less

• • Jun 2016 - May 2019

  After successfully transitioning from a totally non-standard process environment to BaU we were managing order data validation for EMEA & CEE, LATAM orders. Upon finding setup errors we were tasked with correcting inconsistencies in Classic SOE. Corrected inventory errors daily. During this time I have gained an understanding of the MPLS product line. We have built good relationship with downstream dealing teams in installation management.

• • Mar 2011 - May 2016

  I have gained an overall understanding of end-to-end order journey, managing simple orders for a major biotech company.Being a single point of contact and escalation point for a major global customer in EMEA, NAFTA, LATAM, APAC. I have successfully built strong working relationship with even the most challenging customers. I managed to build a very good working relationship with other customers keeping customer first attitude in mind and my daily activities; making sure business goals are met. In a team of 5 we have successfully managed ca.600-800 IPT&VOICE service orders monthly. Activities included hardware ordering and tracking, basic troubleshooting, 1st level support and management of incident tickets towards appropriate dealing groups measured against numerous KPIs. Show less



Dublin Street Parking Services

• Dublin

• Traffic Advisor

  • 2007 - 2008



Park Rite

• Dublin

• Customer Service Agent

  • 2006 - 2007