Experience

MALFINI a.s.

• Czechia
• Textile Manufacturing
• 1 - 100 Employee

• Key Account Manager

  • Jan 2018 - Present

  Selling promotional textile in Hungary (B2B) Increasing business by selling additional products to Key Account customers Manage contracts, price offers in CRM system Deliver all required reports the organization including detailed daily customer visits report Analyze market potentials and competition Selling promotional textile in Hungary (B2B) Increasing business by selling additional products to Key Account customers Manage contracts, price offers in CRM system Deliver all required reports the organization including detailed daily customer visits report Analyze market potentials and competition



ADLER Czech, a.s.

• Czechia
• Textile Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Apr 2015 - Jan 2018

  Selling promotional textile in the south part of Hungary (B2B)Increasing business by generating sales to new customers and by selling additional products to existing customersManage contracts, price offers in CRM systemDeliver all required reports the organization including detailed daily customer visits reportAnalyze market potentials and competition

• Call Center Customer Service

  • Jul 2013 - Apr 2015

  Answer telephone and obtain necessary information from callerIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesManage contracts, price offers in CRM system Keep records of all conversations in the call center databaseProvide managers with requested information in a timely mannerReach the monthly KPI target



S&B Top Kft

• Budapest, Hungary

• Customer Service Specialist

  • Mar 2012 - Jun 2013

  Customer service agent (Shielding technique, retail trade) Manage all fax/written/web orders Deal with customer complaints Relay price and availability of products to customers Maintain and create new customers accounts Customer service agent (Shielding technique, retail trade) Manage all fax/written/web orders Deal with customer complaints Relay price and availability of products to customers Maintain and create new customers accounts



ATENÁD Kft.

• Hungary
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2009 - Feb 2012

  Customer service agent (Shielding technique, B2B) Manage all fax/written/web orders Deal with customer complaints Relay price and availability of products to customers Organize daily delivery service (company fleet) Customer service agent (Shielding technique, B2B) Manage all fax/written/web orders Deal with customer complaints Relay price and availability of products to customers Organize daily delivery service (company fleet)



Hometek Kft

• Budapest, Hungary

• Customer Service Specialist

  • Jul 2004 - Aug 2009

  Customer service agent (Kitchen appliances, retail) Manage all fax/written/web/personal orders Deal with customer complaints Relay price and availability of products to customers Organize daily delivery service (company fleet) Website maintenance (keep up-to-date e-shop) Customer service agent (Kitchen appliances, retail) Manage all fax/written/web/personal orders Deal with customer complaints Relay price and availability of products to customers Organize daily delivery service (company fleet) Website maintenance (keep up-to-date e-shop)