Experience

Carbon Systems

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Support Team Lead

  • Jan 2022 - Present



Siti Systems

• Bahía de Banderas, Nayarit

• Support Engineer & Project Design

  • Apr 2018 - Dec 2021

  Providing Tier 1 and Tier 2 Level support for enterprise class clients and luxury residences at Bahía de Banderas, mostly Punta de Mita. Network design and administration. House automation (Control 4, Harmony, Savant) and Internet of Things integration. Requirements engineering and project design. First contact with clients. Installation and custom configuration based on clients' requirements. Providing Tier 1 and Tier 2 Level support for enterprise class clients and luxury residences at Bahía de Banderas, mostly Punta de Mita. Network design and administration. House automation (Control 4, Harmony, Savant) and Internet of Things integration. Requirements engineering and project design. First contact with clients. Installation and custom configuration based on clients' requirements.



Corporativo Hoteles Buenaventura

• Puerto Vallarta, Jalisco

• Research and Development

  • Jun 2015 - Jun 2017

  Promoted from I.T. Manager to Research and Development Manager. In charge of supervising the technological development of the company. Negotiating with providers and designing implementation plans for new projects. Optimizing company’s technological resources to meet the corporate requirements. Proposing and designing solutions to the company’s technological needs with focus on scalability and efficiency. Equipment purchases and negotiating contracts with service providers. Development of software interfaces, web applications and executive reports with several sources of information. Scripting of tools targeted at new deployments, diagnosis and maintenance. User training on use of in-house developed or third party installed software as well as tech support. Designing and programming a full interface and synchronization solution for linking a group of non-branded biometric fingerprint attendance devices and “APSI” human resource system used in 4 company owned facilities. By working together with programmers from APSI, we were able to fully integrate the devices with the payroll system. Managing and re designing the CCTV network to allow the creation of an off-site surveillance center. Developing scripts to increase productivity in the IT department by automating deployment related activities and maintenance. Show less



Hoteles Buenaventura

• Puerto Vallarta, Jalisco

• I.T. Manager

  • Mar 2014 - Jun 2015

  I was originally hired as a programmer and was shortly promoted to management. Responsible for software, computer hardware and networking related services within three hotels. Provided support for an average of 150 users. During my first month in the company a hardware related failure on the PMS server stopped the operation of the three hotels. Since it was a legacy system, replacement was impossible. By converting the unbootable system to a virtual machine I was able to restore operation within a few hours. This eventually led to a full virtualization project for the remaining physical servers. -Hardware and software maintenance for all users’ workstations across 3 of the company’s properties -Server deployment, configuration and maintenance -User support for hotel’s PMS “TCA INNSIST”, timeshare software” IMS Timeshare Control” and human resources and payroll system “APSI Sistemas” -Elastix (Asterisk based IP PBX) -Installation of a Mikrotik RouterOS server as a virtual machine to manage Guests’ Wi-Fi Network bandwidth -Webmaster of 11 company domains and 8 side projects -Sysadmin of 9 Windows (2003 through 2012) and 3 Linux (CentOS Web Server, CentOS Elastix, CentOS NMIS) servers -Active Directory Management -Implementation of, and technical support through osTicket system -Point to Point Link management between the three properties with Ubiquiti hardware -Network management -Database administrator for all the company’s software (Microsoft SQL Server and MySQL) -Installation, configuration and maintenance of virtual machines on ESXI servers -Project manager on fiber optic network upgrade for Villa Premiere Hotel guest’s WiFi network -Migration of INNSIST payroll system to APSI Sistemas and later from APSI Sistemas to ABRHIL. -Migration of TimeShare Control system to Best Time Software -Migration of all software databases under SQL Server 2000 to SQL Server 2012. -Migration of all physical servers to VMware ESXI compatible virtual machines. Show less



Freelancer

• Puerto Vallarta, Jalisco

• Self Employed

  • 2006 - Feb 2014

  I worked as a freelancer doing a variety of projects. Some of my main activities included: -Desktop computers and laptops repair (PC / Mac) -Legacy systems maintenance and recovery through virtualization techniques -Custom desktop computer builds, with focus on high end requirements for designers, architects or gamers -Network devices installation and setup -Website design and setup -CMS, Forums, CRM and file sharing systems web setup (Wordpress, Joomla, Drupal, PHP-Nuke, SugarCRM, phpBB, Invision Power Board, Owncloud) -CCTV installation -Data recovery -Remote support over the internet and telephone -Web hosting, domain and email (POP/IMAP) setup -VPN Setup -Video and image editing (Adobe Photoshop, Adobe Premiere, Sony Vegas) -Structured cabling installations Show less