Experience

Canon Business Process Services
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Senior Manager, Technical Operations & Support Services

  • 2018 - Present

Discovery Inc
• United States
• Entertainment
• 700 & Above Employee
• IT

  • Jan 2018 - Mar 2018


TEN: A Discovery Communications Company

• United States
• Media Production
• 1 - 100 Employee

• Sr Manager IT

  • Jan 2014 - Jan 2018

  • Managed the outsourcing of IT to HCL • Transitioned IT back in house and built a new Helpdesk team as well as implemented a new Helpdesk system • Budgeted for yearly IT spend for desktop systems and software. • Architect/Project manager for implementation of Remedy Force helpdesk system (Salesforce) • Administrator of LanRev (automated way to manage PC and Mac computers, as well as iPhone devices, from a single interface) • Managed up to 12 geographically dispersed helpdesk team as well as the daily helpdesk call center operations. • Managed all aspects of supervising HD team including hiring, mentoring, training and ensuring team met SLA's for organization. • Primary resource for companywide Apple product support • Responsible for management of IP Telephony system as well as cell phones and devices for company. Show less



Source Interlink Companies

• Entertainment Providers
• 300 - 400 Employee

• Technical Support III

  • Jan 2008 - Jan 2014

  • Active Directory account administration • Exchange account administration • Third level support for Mac and PC hardware/software. • Provide PC/Mac support to over 500 local/remote users • Active Directory account administration • Exchange account administration • Third level support for Mac and PC hardware/software. • Provide PC/Mac support to over 500 local/remote users



Acxiom Corp

• United States
• Information Services
• 1 - 100 Employee

• Solutions Delivery Leader

  • Oct 2006 - Nov 2008

  • Successfully led a team of 11 full-time Acxiom techs for Source Interlink Media and a team of three full-time Acxiom techs for Reliance Insurance. Techs are located in seven states. • Improved operation and productivity of IT support team by establishing weekly meetings, setting direction, and defining processes, all of which were key drivers in making the outsourcing project a major success. • Spearheaded the relocation of 500+ users from six independent sites intro one central location. • Provide day-to-day communication and leadership (internal and external) to team and customers in order to meet goals/objectives, facilitate workflow, and resolve project barriers and problems. Show less



PRIMEDIA

• Algeria
• Advertising Services
• 1 - 100 Employee

• Director IT

  • Feb 2001 - May 2005

  • Managed the outsourcing of desktop and Help desk to the outsourcing provider Electronic Data Systems (EDS). Liaison for Server/Network support outsourcing provider Acxiom. • Negotiated contract with industry leaders including Dell, Apple, Microsoft, Adobe, and Symantec. • Managed a staff of 16 technical and non-technical IT personnel in the IT Department. • Finalized/approved all projects over $50K which required three bids from internal and external vendors. • Collaborated with internal audit team on compliance for Sarbanes-Oxley. • Working with SunGard, developed and tested an enterprise-wide business recovery plan to ensure timely and effective restoration of technology services in the event of a disaster. Show less



PRIMEDIA, Inc

• United States
• Advertising Services
• 1 - 100 Employee

• IT Manager

  • Jan 1997 - Jan 2001

  Managed the outsourcing of desktop and Help desk to the outsourcing provider Electronic Data Systems (EDS). Liaison for Server/Network support outsourcing provider Acxiom. Negotiated contract with industry leaders including Dell, Apple, Microsoft, Adobe, and Symantec. Managed a staff of 16 technical and non-technical IT personnel in the IT Department. Finalized/approved all projects over $50K which required three bids from internal and external vendors. Collaborated with internal audit team on compliance for Sarbanes-Oxley. Working with SunGard, developed and tested an enterprise-wide business recovery plan to ensure timely and effective restoration of technology services in the event of a disaster. Show less



Hachette Filipacchi Media U.S

• United States
• Book and Periodical Publishing

• IT Manager/Senior Tech

  • Jan 1991 - Jan 1997

  Recommended long-range and short-range management information system plans and budgets. Assisted in the development of IT policies and procedures. Responsible for various system projects, including, but not limited to, new system implementations, current system enhancements, internal and external application upgrades. Conceptualized, evaluated, and implemented information technology strategies, plans, and priorities.; HFM U.S. is part of Lagardère's media division Lagardère Active, a producer of media in over 40 countries around the world. Show less