Information Technology Support Analyst

• Nov 2021 - Present

Technical Analyst

• Sep 2016 - May 2020

• Identified vulnerable legacy equipment and avoided considerable revenue loss. By, endorsing PRTG to actively monitor systems. • Fixed Critical legacy application compatibility issues with windows 10 by researching SMB, and NTFS changes. Drafted new documentation when deploying new hardware. • Continually improved networking security, and performance. Worked with Chief technology officer to replace SSG Juniper firewalls with Velocloud/Meraki firewalls. • Leveraged Powershell and Active directory to automate maintenance on workstations/Servers. • Collaborated weekly with the developer team on in house program problems. • Researched Unified communications that integrated with Saleforce API. Replaced Star2Star with Vonage Business to meet business needs. • Troubleshooted and resolved Windows 7, Windows 10 and Mac OS system and hardware problems. • Trained team members about IT policies. Show less

Cashier

• Jul 2014 - 2016