Gerardo Gonzalez
Head Of Network Operations at Gigster- Claim this Profile
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Topline Score
Bio
LinkedIn User
I have been working with Gerardo Gonzalez for close to 4 years now - the last 2 years of which is in his capacity as Director of Customer Support and Operations at Crossover for Work. As the manager of both the Talent Advocacy and Recruitment Analysts Teams, I've been reporting to him directly. He has guided me in every initiative I put in place at Crossover. We had weekly sessions (oftentimes, a debate) where we brainstormed on high-level and out-of-the-box ideas in order to improve our processes and his input has always been very valuable. He brings his expertise in generating reports from large data sets and translating into graphical and visual presentations that empower users to come up with sound, intelligent and information-driven decisions. Gerardo is gentle, as much as he is firm. He has a very good sense of execution and beating deadlines. He has a passion for producing output that exceeds everyone's expectations. To say that 'Gerardo is an asset' is an understatement to describe his value to any organization who will utilize his talent and expertise.
Sinan Ata
Gerardo had full control over data in Crossover, since the day 1st, our communication was flawless. Besides being a world-class pro, he's a great friend with unique communication skills. Thanks to Gerardo and his ability to play with data of any size, we could bring hundreds of fresh talent to Crossover from all around the world.
LinkedIn User
I have been working with Gerardo Gonzalez for close to 4 years now - the last 2 years of which is in his capacity as Director of Customer Support and Operations at Crossover for Work. As the manager of both the Talent Advocacy and Recruitment Analysts Teams, I've been reporting to him directly. He has guided me in every initiative I put in place at Crossover. We had weekly sessions (oftentimes, a debate) where we brainstormed on high-level and out-of-the-box ideas in order to improve our processes and his input has always been very valuable. He brings his expertise in generating reports from large data sets and translating into graphical and visual presentations that empower users to come up with sound, intelligent and information-driven decisions. Gerardo is gentle, as much as he is firm. He has a very good sense of execution and beating deadlines. He has a passion for producing output that exceeds everyone's expectations. To say that 'Gerardo is an asset' is an understatement to describe his value to any organization who will utilize his talent and expertise.
Sinan Ata
Gerardo had full control over data in Crossover, since the day 1st, our communication was flawless. Besides being a world-class pro, he's a great friend with unique communication skills. Thanks to Gerardo and his ability to play with data of any size, we could bring hundreds of fresh talent to Crossover from all around the world.
LinkedIn User
I have been working with Gerardo Gonzalez for close to 4 years now - the last 2 years of which is in his capacity as Director of Customer Support and Operations at Crossover for Work. As the manager of both the Talent Advocacy and Recruitment Analysts Teams, I've been reporting to him directly. He has guided me in every initiative I put in place at Crossover. We had weekly sessions (oftentimes, a debate) where we brainstormed on high-level and out-of-the-box ideas in order to improve our processes and his input has always been very valuable. He brings his expertise in generating reports from large data sets and translating into graphical and visual presentations that empower users to come up with sound, intelligent and information-driven decisions. Gerardo is gentle, as much as he is firm. He has a very good sense of execution and beating deadlines. He has a passion for producing output that exceeds everyone's expectations. To say that 'Gerardo is an asset' is an understatement to describe his value to any organization who will utilize his talent and expertise.
Sinan Ata
Gerardo had full control over data in Crossover, since the day 1st, our communication was flawless. Besides being a world-class pro, he's a great friend with unique communication skills. Thanks to Gerardo and his ability to play with data of any size, we could bring hundreds of fresh talent to Crossover from all around the world.
LinkedIn User
I have been working with Gerardo Gonzalez for close to 4 years now - the last 2 years of which is in his capacity as Director of Customer Support and Operations at Crossover for Work. As the manager of both the Talent Advocacy and Recruitment Analysts Teams, I've been reporting to him directly. He has guided me in every initiative I put in place at Crossover. We had weekly sessions (oftentimes, a debate) where we brainstormed on high-level and out-of-the-box ideas in order to improve our processes and his input has always been very valuable. He brings his expertise in generating reports from large data sets and translating into graphical and visual presentations that empower users to come up with sound, intelligent and information-driven decisions. Gerardo is gentle, as much as he is firm. He has a very good sense of execution and beating deadlines. He has a passion for producing output that exceeds everyone's expectations. To say that 'Gerardo is an asset' is an understatement to describe his value to any organization who will utilize his talent and expertise.
Sinan Ata
Gerardo had full control over data in Crossover, since the day 1st, our communication was flawless. Besides being a world-class pro, he's a great friend with unique communication skills. Thanks to Gerardo and his ability to play with data of any size, we could bring hundreds of fresh talent to Crossover from all around the world.
Experience
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Gigster
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United States
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Software Development
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1 - 100 Employee
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Head Of Network Operations
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Jun 2021 - Present
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Ionic Partners
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United States
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Investment Management
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1 - 100 Employee
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Vice President Of Customer Support and Opperations
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Jan 2021 - Present
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Crossover
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director Of Operations
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Dec 2017 - Jan 2021
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Team Lead -Operations & Support
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Dec 2014 - Jan 2021
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Trilogy
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United States
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Software Development
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400 - 500 Employee
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Director Program Management
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May 2014 - Mar 2015
Develop and drive strategies for Profesional Services organization aimed to support acquisitions of enterprise software products and deliver consistent top quality consulting services to clients.
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Consulting Services Project Manager
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Dec 2011 - May 2014
Drive the execution and delivery of different consulting services such as managed upgrades and product extensions for different products in portfolio which are based on a wide range of platforms. Manage different teams on software factory, which are accountable for different phases within the Software Engineering model currently in place.
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Globec Consultores
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Information Technology & Services
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Advisor
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Jan 2009 - Dec 2012
Define product strategy and Service definition for the products developed by Globec. Define product strategy and Service definition for the products developed by Globec.
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Philip Morris International
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Switzerland
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Tobacco Manufacturing
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700 & Above Employee
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Customer Service Mgr (LA North)
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Jan 2011 - Jun 2011
Managed the delivery for End User Support services in Latin America North region (i.e. 4000 users in different countries). Led a process re-engineering initiative to align operation to ITIL principles, replace the global Service Management infrastructure and implement metrics to control quality, performance and productivity.
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Sales Inf. Systems Manager
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Aug 2009 - Jan 2011
Business liaison between sales and IT department, drove the delivery of tools for field force, back-office operations, and analytics (BI tools). Coordinated the implementation of a global Sale's Business Intelligence model in Latin America.
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Project Mgr - Procurement Systems
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Sep 2007 - Aug 2009
Accountable for the implementation of the four main Philip Morris’ global procurement strategies in Latin America: e-Requisition, Spend Analysis, e-Procurement and Vendor Management. Coordinated the deployment of an SAP integrated “Spend Analysis” solution in eight Latin America countries (AR, BR, CO, CR, DO, EC, MX) and conducted preliminary analysis for the implementation of an e-Requisition tool (SAP integrated and SRM based).
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Project Mgr – Supp chain & OTC
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Dec 2006 - Sep 2007
Supported Order to Cash and Supply Chain processes (i.e. distribution, billing, logistics, collections, etc.) in Latin America North region, providing SAP services to end users in more than 40 locations. Drove product tracking solution for Latin America with one thousand users, lead an effort to put in place a comprehensive SAP model to allow business operations due to the acquisition of a former company by PMI and also a SAP optimization project for Mexico.
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Project Leader – OTC (Order to cash)
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Aug 2004 - Dec 2006
Responsible of projects and user support for Sales and Order to Cash applications, this comprises delivering, maintaining and optimizing IS services and solutions within agreed time, budget and quality. During this assignment I worked on the design and implementation of Business Continuity procedures, the replacement of Siebel CRM with an SAP in-house developed CRM for order entry and fulfillment, the roll-out of SAP in 30 distribution centers, the upgrade of SAP from version 4.7 to ERP 2005 and the roll-out in Mexico of PLM System. Show less
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Project Leader – Stemmery & Agronomy
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Dec 2003 - Aug 2004
Responsible of Stemmery plant applications, which are: Stemmery system and Agronomy System. Responsible also of providing IT support to field offices and plant processes.
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ExpoVIDA
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Toluca Area, Mexico
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Comité Organizador
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2008 - 2011
ExpoVIDA is the biggest “health and well being” expo in the State of Mexico. For the last three editions of the event (09 – 11) in addition to my predominant activity, I collaborated as a member of the organizing committee, being responsible of the completion of different logistic and organization activities, such as, media plan definition, analytics of data gathered from event’s visitors, support sales and sponsorship prospecting, layout definition, event operation, stand and event mounting, representation in news conferences, implementation of practitioners programs, and many other activities to be accomplished with high levels of stress, and demanding knowledge of society habits and preferences, promptness in decision making and interaction with government entities. Show less
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Computer jobs
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Telecommunications
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1 - 100 Employee
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IT Senior Analyist
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Jan 2003 - Dec 2003
SAP Configuration and ABAP Development for HR and FI modules, worked on SAP Archiving project for FI module, developed ASP web applications integrating them with SAP.
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Technical Specialist
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Jan 1999 - Jan 2003
ABAP development for FI and HR modules; Developed applications to integrate payroll system META4 with SAP, Responsible of the development of an application for sending customers with due debts to a central “Telecommunication’s regulator organism” Database (Oracle, Unix).
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Education
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1997 - 2001
Instituto Politécnico Nacional
Bachelor's degree, Engineering
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