Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Metropolitan Operations Manager

  • Aug 2022 - Present

  Responsible for the Home and Business Sector of O'Brien Glass Responsible for the Home and Business Sector of O'Brien Glass



BSA Limited.

• Australia
• Telecommunications
• 300 - 400 Employee

• Head of Performance Delivery

  • Nov 2021 - 2022

  Reassess the operations capability and working model to build framework for growth

• National Operations Manager

  • May 2019 - Oct 2021

  Responsible across three key areas of business – supply planning, the command centre and the field workforce of approx. 500 subcontractors across NBN, Foxtel and Optus Role is to deliver KPIs and service level agreements, managing the daily operations providing support for team and resolution of any customer issues efficiently, conducting compliance audits whilst continually seeking process improvements.



Jim's Group

• Australia
• Consumer Services
• 100 - 200 Employee

• Director

  • 2005 - 2019

  Managing a successful Jims Building Maintenance division including project management in the Residential and Commercial sectors. Liaising with Customers from quote to delivery of work Over time 20 subcontractors. Managing a successful Jims Building Maintenance division including project management in the Residential and Commercial sectors. Liaising with Customers from quote to delivery of work Over time 20 subcontractors.



Chubb Fire & Security Australia

• Australia
• Fire Protection
• 200 - 300 Employee

• Service Manager

  • 2004 - 2005

  Coordination of ~60 service technicians in Victoria / Tasmania and South Australia who provided daily servicing of security access control systems for Tier 1 Australian customers (inc. ANZ Bank / Prison Service / Lend Lease / RMIT) back to a central location Coordination of ~60 service technicians in Victoria / Tasmania and South Australia who provided daily servicing of security access control systems for Tier 1 Australian customers (inc. ANZ Bank / Prison Service / Lend Lease / RMIT) back to a central location



tech2

• Australia
• Consumer Services
• 1 - 100 Employee

• State Manager/Operations Manager

  • 1998 - 2004

  Responsible for up to 140 individual contractors providing Pay TV and Telephony / Data connectivity to the OPTUS / FOXTEL & ADT Security networks. Managing end to end operations for the State of Victoria, including: Warehousing; Stock control; Call Centre ; Admin ; Field Technicians Responsible for up to 140 individual contractors providing Pay TV and Telephony / Data connectivity to the OPTUS / FOXTEL & ADT Security networks. Managing end to end operations for the State of Victoria, including: Warehousing; Stock control; Call Centre ; Admin ; Field Technicians



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Client Relationship Manager

  • 1994 - 1998