Experience

RedMosquito Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Engineer

  • Apr 2021 - Present



Euro Systems IT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Engineer

  • Oct 2017 - Present



Russel Metals

• Canada
• Manufacturing
• 400 - 500 Employee

• Technical Support Analyst

  • Aug 2012 - Jul 2017

  Technical Analyst Level 2Provided 1st and 2nd line IT support for employees across Canada and USA remotely and onsite.Managed hardware devices including Desktops/Laptops, servers , mobility support and printersManaged users profiles within AD along with managing ExchangeTroubleshooted and managed DNS and DHCP entriesProvided software support for MS and other applications such as Office (ranging from 2007-2016), Autocad, Sigmanest and other similar types of software.Worked with 3rd party vendors to ensure applications issues were resolved



St Margaret of Scotland Hospice

• I.T Administrator

  • Sep 2010 - Feb 2012

  Adding or editing user accounts to the network Managing and performing maintenance to Windows Server 2003 and 2008Installing the necessary software for clients Monitoring user activity and allowing/denying access to users through our web filtering systemPurchasing necessary equipment, carefully following the allowed budgetOn call support for client usersProvide updates to the web server for the company’s websiteProduce monthly reports for I.T updates. This included figures for the website and changes within the I.T infrastructure. Insure all anti-virus software within client machines was functioning and up to dateProvide PowerPoint presentations for the Company’s fundraising events and ensure they operate smoothly at the event



Dunnes Stores

• Ireland
• Retail
• 700 & Above Employee

• Sales Assistant / Goods Inwards

  • Dec 2007 - Aug 2010

  Signing off deliveries and confirming deliveries on the computer systems Ensuring stock shortages are recognised on the system and dealt with accordinglyWorking effectively as part of a team in both sales and the warehouseProcessing and balancing shift takings whilst working in the cash office Merchandising to a high standard to optimise salesProviding customer service when working on the shop floor such as product information and serving customers Signing off deliveries and confirming deliveries on the computer systems Ensuring stock shortages are recognised on the system and dealt with accordinglyWorking effectively as part of a team in both sales and the warehouseProcessing and balancing shift takings whilst working in the cash office Merchandising to a high standard to optimise salesProviding customer service when working on the shop floor such as product information and serving customers