Experience

Premier Guarantee

• United Kingdom
• Insurance
• 1 - 100 Employee

• Business Development Manager

  • Aug 2022 - Present



Global Home Warranties Ltd

• United Kingdom
• Insurance
• 1 - 100 Employee

• Business Development Executive

  • Feb 2022 - Jul 2022



NHBC

• United Kingdom
• Insurance
• 700 & Above Employee

• Business Development Manager

  • May 2019 - Nov 2021



LABC Warranty

• United Kingdom
• Insurance
• 1 - 100 Employee

• Business Development Executive

  • Nov 2015 - Oct 2016



Premier Guarantee

• United Kingdom
• Insurance
• 1 - 100 Employee

• Key Client Account Handler

  • Jul 2014 - Apr 2016

  Provide high level customer service to large developers across the UK (inc Persimmon & Berkeley). Issue certificates of insurance Complex reviews of finances and construction site data Provide high level customer service to large developers across the UK (inc Persimmon & Berkeley). Issue certificates of insurance Complex reviews of finances and construction site data



Learner Provider Network

• London, United Kingdom,

• Operations Manager

  • Sep 2011 - Apr 2014

  Implementation and execution of all management systems for nationwide training provider Authority over central database of business’ information. Accountable for every piece of candidate tracking information, all venue information. Organise nationwide training events including liaising with multiple venues, logistics and staffing Directly responsible for team of 5 administrative staff and for a further 50 staff nationwide. These include assessors/accountants/agents/directors, for whom I am direct point of contact on all queries/requests. Responsible for recruitment and training of all assessors in partnership with Head of Training. This includes advertising / interviews / initial training and ongoing personal development procedures. Direct contact with four Examination boards to ensure integrity of our training products is kept to highest standard. Responsible for approval of all courses, and registration / certification of all candidates. Implement quality controls systems, and carry out internal verification and auditing of all assessor work. This is carried out onsite, and also in field. Ensuring work is carried out to expected standards Responsible for approval of all staff invoices, ensuring that work is completed prior to release of funds. Required to liaise with 10+ colleges; Ensuring all due diligence paperwork is completed prior to contracts being signed. Then responsible for all college submissions ensuring all paperwork is completed to high standards. Show less



New South Wales Government Australia

• Sydney, Australia

• Senior Administrator

  • Mar 2010 - Jul 2010

  Fast tracked from administrative duties into examining case files of claimants Acted as PA for manager of Governmental Office Delivered extremely high standard of work Offered a 25% pay rise to continue working but was unable due to visa restrictions Fast tracked from administrative duties into examining case files of claimants Acted as PA for manager of Governmental Office Delivered extremely high standard of work Offered a 25% pay rise to continue working but was unable due to visa restrictions



ING

• Netherlands
• Banking
• 700 & Above Employee

• Customer Service Supervisor

  • Sep 2009 - Mar 2010

  Undertook managerial activities relating to policy changes and updates for ING customers Responded to queries from colleagues and customers Oversaw data entry team delivering high volumes within strict service standards, processing accuracy of team was often above 95%, and volume completed was above company standards. Trained new colleagues on specialised internal software systems. Undertook managerial activities relating to policy changes and updates for ING customers Responded to queries from colleagues and customers Oversaw data entry team delivering high volumes within strict service standards, processing accuracy of team was often above 95%, and volume completed was above company standards. Trained new colleagues on specialised internal software systems.



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Approvals Officer

  • Oct 2001 - Dec 2003

  Worked in a small team responsible for the approval of Vocational Qualifications for schools and colleges in the UK Required to ensure that each centre passed a series of quality controls to enable approval to run specific qualifications Job entailed dealing with centres and queries via letters, phone and emails Job required excellent computer skills, the ability to build a rapport with external and internal customers and the ability to find quick resolutions to problems that would arise. Show less