Experience

The Fair Work Ombudsman

• Australia
• Government Administration
• 400 - 500 Employee

• Senior Project Officer (a/g)

  • Jan 2023 - Present

• Senior Advisor - Employer Advisory Service

  • Oct 2021 - Present

• Assistant Director (a/g) - Employer Advisory Service

  • Dec 2022 - Dec 2022

• Senior Engagement Officer (a/g)

  • Feb 2022 - Jul 2022

• Advisor - Employer Advisory Service

  • Jun 2021 - Oct 2021

• Coach (a/g)

  • Aug 2020 - May 2021

  Supervising, providing advice to and supporting a team of advisors at the Fair Work Infoline.

• Senior Customer Experience Officer

  • Oct 2019 - Aug 2020

  Handling difficult and complex enquiries on Fair Work Infoline and providing support to Level 1 advisors

• Customer Experience Officer

  • Oct 2018 - Oct 2019

  - Answering phone and digital customer enquiries regarding workplace issues in a high volume, inbound contact centre- Assessing customer needs and tailoring assistance to each customer to enable them to resolve workplace questions and issues - Analysing and interpreting detailed information and providing advice and assistance in response to customer enquiries on workplace relations issues- Empower customers to utilise our online resources with a focus on promoting self-resolution and education- Promoting and adopting a positive and balanced approach to the contact centre environment- Operating within a contact centre environment to achieve individual and team performance indicators- Representing the Fair Work Ombudsman in community engagement activities- Working in a team developing strategies to enhance customer experience