Geraldine Rowe
Administrative Assistant at The Poppy Factory- Claim this Profile
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Topline Score
Bio
Carolyn Booth
Geraldine is exceptional and dedicated in all her work. She is an excellent communicator, diligent and experienced. She will go to great lengths to solve a problem, remaining calm under pressure and engaging with customers. As a result of this she builds excellent relationships both with customers and internally with colleagues and stakeholders. A team player with a great sense of humour too who will always be a real asset to any team and organisation.
SUE THOMAS
Geraldine was great to work with , always had great attention to detail has a positive attitude to her work, and stays on track with her goals .
Carolyn Booth
Geraldine is exceptional and dedicated in all her work. She is an excellent communicator, diligent and experienced. She will go to great lengths to solve a problem, remaining calm under pressure and engaging with customers. As a result of this she builds excellent relationships both with customers and internally with colleagues and stakeholders. A team player with a great sense of humour too who will always be a real asset to any team and organisation.
SUE THOMAS
Geraldine was great to work with , always had great attention to detail has a positive attitude to her work, and stays on track with her goals .
Carolyn Booth
Geraldine is exceptional and dedicated in all her work. She is an excellent communicator, diligent and experienced. She will go to great lengths to solve a problem, remaining calm under pressure and engaging with customers. As a result of this she builds excellent relationships both with customers and internally with colleagues and stakeholders. A team player with a great sense of humour too who will always be a real asset to any team and organisation.
SUE THOMAS
Geraldine was great to work with , always had great attention to detail has a positive attitude to her work, and stays on track with her goals .
Carolyn Booth
Geraldine is exceptional and dedicated in all her work. She is an excellent communicator, diligent and experienced. She will go to great lengths to solve a problem, remaining calm under pressure and engaging with customers. As a result of this she builds excellent relationships both with customers and internally with colleagues and stakeholders. A team player with a great sense of humour too who will always be a real asset to any team and organisation.
SUE THOMAS
Geraldine was great to work with , always had great attention to detail has a positive attitude to her work, and stays on track with her goals .
Credentials
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Using voluntary work to get ahead in the job market
The Open UniversityFeb, 2021- Nov, 2024 -
ITIL® Foundation Certificate in IT Service Management
-Aug, 2017- Nov, 2024
Experience
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The Poppy Factory
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Administrative Assistant
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Jan 2022 - Present
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Trainline
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United Kingdom
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Technology, Information and Internet
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700 & Above Employee
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Senior Service Desk Engineer (1st Line and 2nd Line Support)
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May 2018 - Oct 2020
Reporting to the Service Desk Manager, providing a comprehensive and in-depth enquiry and information service for both internal and external customer contacts with clients including major blue chip organisations, telecoms providers, banks. My role was to manage a broad range of technical solutions on the TRAINLINE online booking platform working to tight SLAs and KPIs and promoting TRAINLINE as a customer focused organisation, supporting in excess of 300 client companies.
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Account Support Executive
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May 2012 - May 2018
I am primarily responsible for supporting Trainline’s business managers and their commercial, technical and operational partnerships with large corporate customers, Travel Management Companies, Tour Operators and 3rd Party Technology Providers. I also telephone account manage a small portfolio of client accountsMy day to day responsibilities include;- Handling, logging and resolution of queries for clients- Provision of status updates to clients and business managers- Internal ownership and escalation of queries/issues faults- Liaison with other Trainline departments to assist fault resolution- Provision of ad hoc reports- Training our business customers on the suite of tools either in person or via Webex- Assist in the implementation of new customers both Corporate and Travel Management Companies Show less
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BCD Travel
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Netherlands
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Travel Arrangements
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700 & Above Employee
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KDS Administrator & Management Support at Marsh & McLennan
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Feb 2009 - Sep 2011
I helped to implement and roll out KDS together with the MMC UK Travel Manager and MMC IT Project Manager to over 1000 users and achevied 88% adoption on point to point travel. In my current role, I am responsible for training new joiners in group sessions or on a one to one session on KDS, creating user guides, testing new enhancments which may benefit MMC and day to day maintenance of the tool for MMC. As part of my management support role, I support the MMC UK Travel Manager with the UK Hotel Programme and I am responsible for running reports, analysing and presenting travel data to MMC in the form of monthly dashboards and quarterly decks Show less
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CWT
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United States
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Travel Arrangements
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700 & Above Employee
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Senior Business Travel Consultant / KDS Administrator Marsh & McLennan
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Apr 2001 - Sep 2009
When Carlson Wagonlit won the Marsh & McLennan Account I remained working on the account. I started as a Senior Business Travel Consultant and gradually assisted the MMC TravelManager with events and the hotel programme. When MMC decided to implement KDS my roll changed to support this new online booking tool When Carlson Wagonlit won the Marsh & McLennan Account I remained working on the account. I started as a Senior Business Travel Consultant and gradually assisted the MMC TravelManager with events and the hotel programme. When MMC decided to implement KDS my roll changed to support this new online booking tool
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American Express
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United States
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Financial Services
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700 & Above Employee
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Senior Business Travel Consultant
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Jun 1994 - Jan 2001
I started working on the IBM Account as a consultant dealing with 1000 employees of IBM with their travel requirements. Whilst working here I raised the service level of the office through my enthusiasm and commitment for the job. I became more experienced in using my own initiative as I was in an office of 2. I moved to an office on to run the travel requirements for AIG Insurance where I created an effective rapport with the customers. Due to the office location moving, I transferred to a team of 16 looking after Marsh & McLennan Insurance. After 3 years I was asked to assist the travel manager with projects including managing the company hotel programme using CWT Hotel Solutions and arranging conferences and events. *Responsible for the company hotel programme *Building relationships with key suppliers and the MMC Travel Manager Key Achievements: Arranging a recognition event for over 300 employees including chartering an aircraft Show less
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Education
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Richmond Upon Thames College
B/TEC General and National Diplomas, Business Studies with Travel & Tourism
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