Experience

ACS Property Services

• Australia
• Facilities Services
• 1 - 100 Employee

• Client Service Manager

  • Jan 2020 - Present

  Managing team members and develop their skills through performance planning and continuous training.Driving revenue and harnessing new opportunitiesBuilding and maintaining strong relationships with clients and ensuring contracts are maintainedGet to know each buildings and their challenges Managing team members and develop their skills through performance planning and continuous training.Driving revenue and harnessing new opportunitiesBuilding and maintaining strong relationships with clients and ensuring contracts are maintainedGet to know each buildings and their challenges



Cirka

• Denmark
• Advertising Services
• 1 - 100 Employee

• Customer Service Manager

  • Dec 2015 - Dec 2019

  Build and maintain strong relationships with existing clients ensuring contracts are retained for the period with vision of further extension.Management of Managers &staff, liaison with HR Finance Managers for daily service &improvement.Regular inspections and performance reviews with staff and clientsDaily,weekly meetings with supervisors and managers on floorIncreasing profitability through consistent review of budgets and operational costs Encouraging team members to develop new skills through performance planning and continuous training Meeting KPI'S developed by Client



Coles

• United States

• Area Manager

  • Dec 2011 - Dec 2015

  Managing 15 Coles supermarkets in cleaning and KPI's to meet and budgeting and managing peopleProvide leadership, guidance and coaching staffEnsure compliance within all legislative procedureExcellent communications with store managers and teamAbility to organize staff rosters and achieve budgets Managing 15 Coles supermarkets in cleaning and KPI's to meet and budgeting and managing peopleProvide leadership, guidance and coaching staffEnsure compliance within all legislative procedureExcellent communications with store managers and teamAbility to organize staff rosters and achieve budgets