Geraldine Flores
Senior Support Consultant at Mail Blaze- Claim this Profile
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Bio
Experience
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Mail Blaze
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South Africa
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Advertising Services
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1 - 100 Employee
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Senior Support Consultant
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Dec 2018 - Present
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Core Network Engineering Support Officer
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Apr 2008 - Jul 2016
Monitoring DSLAM, MRTG graphing, NCA for backbone upgrade, updating backbone network diagram, managing back-up and spare inventory, maintain resources in the POP sites- power manager monitoring, rack power supply, console access server, rack space allocation and fibre and copper cross-connects. Monitoring DSLAM, MRTG graphing, NCA for backbone upgrade, updating backbone network diagram, managing back-up and spare inventory, maintain resources in the POP sites- power manager monitoring, rack power supply, console access server, rack space allocation and fibre and copper cross-connects.
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Technical Support Representative
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Jun 2006 - Apr 2008
• Diagnose, assist and provide resolution for end-user's technical hardware and software issues involving internet connectivity, email clients, IPTV, and VOIP • Identify and escalate priority issues • Diagnose, assist and provide resolution for end-user's technical hardware and software issues involving internet connectivity, email clients, IPTV, and VOIP • Identify and escalate priority issues
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Education
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2001 - 2003
Network Computers and Business Colleges
Information Technology
Community
