Experience

20/20 Onsite

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Store Manager

  • Jan 2022 - Present



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jan 2016 - Feb 2022

  Lead a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. KEY RESPONSIBILITIES Drives the implementation of company programs by developing strategic seasonal action plans Plans, identifies, communicates and delegates appropriate responsibilities and practices to partners Provide coaching and direction to partners enabling legendary service and customer first experience Staffing, recruiting, and continuous partner development Show less



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Store Manager

  • Jun 2014 - Jan 2018

  Managed the daily operations of a 16-million-dollar store. Maintain an engaged, productive store team through strong leadership. Responsible for leadership and strategic operation of a CVS/pharmacy store including: • Overall store management, supervision, and policy implementation • Sales and inventory management • Employee staffing, training, and development • Fiscal management & financial reporting • Loss prevention Managed the daily operations of a 16-million-dollar store. Maintain an engaged, productive store team through strong leadership. Responsible for leadership and strategic operation of a CVS/pharmacy store including: • Overall store management, supervision, and policy implementation • Sales and inventory management • Employee staffing, training, and development • Fiscal management & financial reporting • Loss prevention



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Project Manager

  • Jan 2011 - Dec 2014

  Home Improvement Project manager Established and maintained relationships with clients while assessing their home improvement project needs. Conducted in-home consultations to gather project specifications and project scope. Developed comprehensive Kitchen & Bath designs and quotes using 20/20 architectural design software. Performed job site reviews during installation process to ensure timely project completion. KEY ACCOMPLISHMENTS: • Independently negotiated 100 unit rehab project in an elderly facility • Credited with keen ability to build rapport with clients and consistently close sales • Independently sourced multiple 15k – 30k kitchen and bath remodeling projects independent of Lowe’s lead generation process Show less



Sears Home Improvement Products

• Construction
• 700 & Above Employee

• Project Manager

  • Jan 2007 - Jan 2011

  Home Improvement Project manager · Established and maintained relationships with clients while assessing their home improvement project needs. · Conducted in-home visits to gather project specifications. · Developed comprehensive Kitchen & Bath designs and quotes. · Performed job site reviews during installation. · Consistently closed kitchen and bath project sales. KEY ACCOMPLISHMENTS: "Outside Sales Consultant of the Month" for five consecutive months Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Branch Manager

  • 2004 - 2007

  Managed a commercial and retail branch with 80 commercial accounts. Banking Center Managers operate as business owners and are responsible for fostering a team environment and instilling an effective client-centric, sales and risk culture within the center, demonstrating that we are here collectively to help our customers achieve their financial goals. Effectively managed third largest commercial retail banking branch with over 80 corporate, commercial, and retail clients. Oversaw daily operations and ensured compliance with established protocols. Promoted team environment focused on customer satisfaction and assisting clients in reaching their financial goals. KEY ACCOMPLISHMENTS: • Initiated and introduced business to business strategy that increased penetration of total deposit sales within designated area by 32% within 90 days of inception • Upheld 90% employee retention and 62% candidate promotion for three years as a result of implementing solid recruitment, training, development, and management practices • Increased consumer deposit accounts by 42% in 6 months by effectively changing a commercial only banking location to consumer and commercial banking center location Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales Manager

  • Jun 2001 - Oct 2004

  Establish and maintain an environment to support Easy Sales and Service. Primary qualifications are to teach and reinforce behaviors that results in managers and associates delivering Easy Sales and Service. To also coordinate and manage all store operations as well as develop associates to achieve results. KEY ACCOMPLISHMENTS: Instrumental in transforming fledgling Staples location to second highest regional producer within six months as a result of implementing initiatives to reduce shrink, increase sales volume, and improve customer satisfaction. Proven ability to recruit, train, develop, and manage qualified candidates, upholding 90% employee retention and 62% candidate promotion for three years. Show less