Bilingual Telephone Survey Interviewer

• Apr 2016 - Present

Bilingual Customer Service Representative

• Nov 2014 - Jan 2016

Answered inquiries for customers pertaining to their parcels/shipment as well as tracking their packages/shipment if applicable. Advising customers of the ETA of their parcels/shipment and also pricing for different types of freight service level. Answered inquiries for customers pertaining to their parcels/shipment as well as tracking their packages/shipment if applicable. Advising customers of the ETA of their parcels/shipment and also pricing for different types of freight service level.

Dockworker

• May 2014 - Sep 2014

Loading and Unloading freight for specific destinations. Ability to read manifests as well as adhering to all safety practices and safe work methods required by Day & Ross. Loading and Unloading freight for specific destinations. Ability to read manifests as well as adhering to all safety practices and safe work methods required by Day & Ross.

Bilingual Telephone Interviewer

• Sep 2013 - Jan 2014

Performed outbound and inbound calls in order to collect radio, television, political and insurance information for surveys. Performed outbound and inbound calls in order to collect radio, television, political and insurance information for surveys.

French Customer Service Agent (Collection Dept.) - Quebec Division

• Sep 2009 - May 2013

Answered inquiries for Quebec customers (Business Owners) pertaining to their balance owing and invoices. Provided copies of revised invoices and account statements to clients upon request. Accessed and processed information by logging tickets for account reconciliations. Received, dealt and logged complaints as well as executing payment arrangements. Trained new student employees. Answered inquiries for Quebec customers (Business Owners) pertaining to their balance owing and invoices. Provided copies of revised invoices and account statements to clients upon request. Accessed and processed information by logging tickets for account reconciliations. Received, dealt and logged complaints as well as executing payment arrangements. Trained new student employees.

Customer Service Representative & Quality Assurance

• Mar 2007 - Jun 2009

Answering inquiries pertaining to their cell phone/mobile warranty (Mobile Protection Insurance). Received, dealt and logged complaints if applicable. Occasionally monitored calls to focus on the interactions between employees/agents and customers/clients in order to gather information and to capture important insights by using evaluation forms so that actionable insights can be provided to the employees/agents for the purpose of helping them improve their performance and skills and to ensure they are continuously in compliance with their organization's protocols and procedures. Show less