Experience

GLOBAL SERVICES BULGARIA JSC

• Bulgaria
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Network Manager

  • Sep 2020 - Present

• Assistance Coordinator

  • Jun 2019 - Sep 2020

  Attending calls and emails from insurance companies, clients, and providers.Coordinate workflow and meet deadlines.Respond to customer inquiries.



Riot Games

• United States
• Computer Games
• 700 & Above Employee

• Team Manager

  • Nov 2018 - Jun 2019

  Managing the Leadership Team of the project.Taking care of escalated issues when necessary and provide timely feedback; Investigating and responding to issues raised by a client. Ensuring that targets are met: Service Level, KPI's, Quality, etc. Proactively proposing improvements and optimizations. Providing feedback in processes and ways of working.Performing supervisory duties including scheduling, reporting, supervision, prioritizing workloads, and delegating tasks.Was actively involved in the recruitment process, training, development, and engagement of the team. Reportong Ops. performance to the Account General Manager. Show less

• Player Support Specialist

  • Apr 2018 - Nov 2018

  Assisting players with any issues they might experience or report via email. Focus on the player and provide the ultimate player experience. Troubleshooting and resolving IT issues in a timely manner.Communicating with coworkers to diagnose problems.Prioritizing workload to ensure the most critical issues are resolved first.Documenting common support procedures that coworkers can follow.

• Player Support

  • Jan 2018 - Apr 2018

  Assisting players with any issues they might experience or report via email. Focus on the player and provide the ultimate player experience.Listen to the voice of the players and communicate it further to the appropriate teams.