Experience

True North KENYA

• Kenya
• Mental Health Care
• 1 - 100 Employee

• Administrative Officer

  • Jan 2022 - Present

  Responsible for providing high level administrative support to the Director and Management Team through supporting program wide strategic initiatives, research, advocacy, logistical support as needed Anticipating needs and responding to direct and other requests by providing fast accurate and thoughtful replies with follow up on action items Ensuring important and sensitive travel and logistics is well cordinated with clear schedules and well articulated itineraries Following up on completion of expense reports, prepare reconciliations, payroll to ensure timely submission and compliance with finance policies and procedures Managing Directors calendar and formatting information for internal and internal communication - memos, presentations, email, and reports Maintaining shared calendars and ensuring action item holders are responsive to key deadlines and timelines Organising key team meetings - logistics, agendas, materials, note taking, summaries, minutes and distribute to all Collaborate with other stakeholders, partners, and affilitiate bodies to support our TN strategic initiatives including growth objectives, research, analysis and administrative tasks Maintaining office supplies and inventory levels by anticipating needs, evaluate new products, place orders Ensuring administration and statutory payments are done within approved limits at reasonable time to ensure business continuity (statutory deductions, courier, telephone, cleaning and garbage, utility bills, and meals) Maintaining all filing and business records in a systematic manner Managing and attending to all client and customer needs and requirements Preparing monthly and periodic reports detailing pertinent areas needing attention, recommend solutions, and challenges for review by management Handling all office and business regulatory compliance matters, staffing needs and general office activities supervision Show less



MAS Tannery Ltd

• Nairobi, Kenya

• Manager - Human Resource & Admin

  • Aug 2017 - Dec 2020

  Administration and Logistics Goal and priorities setting as well as Supervising the Administrative team Lead performance planning and management of staff on boarding, capacity building and training Regularly updating the administration and logistics documents, policies and procedures (SOPs) Office Space allocation management and ensuring company statutory compliance (licences, permits) Ensuring information flows to the appropriate departments and persons, screen official correspondence Organizing and supervising office activities, and facilities including event planning, meetings, and conferences. Administrative services - travel, vehicle management and visitors logistics, maintenance of internal communication systems Finance and Procurement Developing and managing departmental budgets, compiling running costs for proper funding allocation, Monitoring and auditing invoice registers, liaise for onward payments of suppliers Ensuring suppliers adhere to SLAs and have valid contracts. Petty cash management and recommending purchase and usage to finance department; stores control Human Resource & Occupational Health and Safety Recruitment and placement of employees, inductions, orientations, employment contracts at all times. Leave planning and management, handling grievance and disciplinary procedures Identifying training needs and programs, team building and performance appraisals per KPIs Maintaining all the required HR documentation on HRIS (Information Show less



Jimcab Services Limited

• Truck Transportation
• 1 - 100 Employee

• Administration Executive - HR/Admin/Operations

  • May 2014 - Aug 2017

  Transport operations Driver and vehicle allocations and charting through shift planning and scheduling driver duty rosters Compliances and Maintaining driver and vehicle information logs like insurances, licenses and renewals tracking in conjunction with Maintenance/Workshop manager Fleet maintenance coordination through pre-inspections and assessing reports for preventive maintenance Overseeing vehicle tracking system (Gtrack) reviews on fuel usage, minimize empty runs, reports on weekly basis as per daily logs Continuous trainings in; Customer care, Defensive driving, Accident Management, Code of conduct, and Commission earnings improvement Driver related meetings on: Accident reviews; Gtrack reviews; Performance reviews and communicate MCOMs (Management meetings) Organizing management meetings (MCOMs) to review and report departmental performance Procurement and custodian staff uniforms to ensure proper company branding and presentation Liaising with accounts to organize Tours department staff stipends and per diem allocations Effective and timely feedback through reporting on Quality issues, Performance and recommend corrective action to Customer Service Administrative and Human Resource Managing employee personal profiles via HRIS platform and custodian employee records/filling, medical scheme, and WIBA Managing staff relations to establish appropriate communication channels Organizing staff training sessions i.e. team building, workshops Managing staff attendance and leave management planning, performance reviews, appraisals, job evaluations and design of reward systems Recruitment and selection process and mitigation against high staff turnovers, retention optimization through balancing of business needs through skills gap analysis Compiling of payroll inputs on a monthly basis, statutory deductions processing (PAYE, NSSF, NHIF, NITA) Quality Management System (QMiS) implementation and continual review of procedures, objectives and processes Show less



Techno Brain Group

• United Arab Emirates
• Information Technology & Services
• 500 - 600 Employee

• Administration Manager

  • Sep 2011 - Mar 2014

  Logistics and Transport Overall logistics by overseeing Internal staff transfers, guest travel, Taxi services , Air ticketing through various Agents, Reservationists and Consultants Hotel bookings - ensuring bookings by Customer service team are done in a timely manner, followed up and reconfirmed prior to guest arrivals. Follow up with agents on the same Handling immigration aspects Visas, Passes and Permits, invitation letters for expatriate and visiting international staff Maintenance , driver log sheets, Allocation of duty shift for drivers and route planning, events and training logistics, Fuel cards control, renewal of passes and insurances Customer Service/Support Activities & Customer Relationship Management (CRM) Supervision of front office activities to provide excellent service :- visitors, routing calls, data entry, billing, mailing, purchasing orders, office supplies Coordination of meetings, appointments, travel arrangements, accommodations Other activities: - drafting correspondences, generate invoices and updating policies Office procedures : - updating customer databases on CRM system, custodian departmental files, other paperwork CRM : - ensuring the Customer support module or component is up to date thus data, sales, etc and client information are up-to-date Procurement & Administrative Collection of quotes, preparation of LPOs, Requisitions of consumables, Stores control and recommend petty cash purchase requirement to Finance Defining procedures (SOPs) and protocols for the work place, rules and regulations that guide employees work effectively Maintaining all records/documents and procedures as per ISO certification, official correspondence, project & tender documentation Maintenance of service contracts as per SLAs (fire, security, biometric, cleaning, IT services,) and track renewals Inventory and Assets management; Insurance File and tracking and renewals, statutory licenses Show less



Real Asset Management Co

• Westlands

• Operations & Administration Manager

  • Feb 2009 - Sep 2011

  Start up Management (Project Management) New company overall set up, operations and system part of team in setting up project management standards, delivery, support and cost monitoring Set realistic client expectations that can be followed up Creating process documentation i.e. procedures, administrative policies Customer Relationship Management (CRM) Nimble - client information, task management, customer support, data analytics, social media management, and collaboration tools Key Performance Indicator (KPIs) tracking - Collaboration of teams, Scalable systems/solutions, Real-time reporting, Productivity and Change management Executive Assistance to Directors Driving key business projects for the company Directors Maintaining executive schedules like travel arrangements, conference, meetings and appointments Prepare management reports and make presentations, budgeting process and follow up utilization and analyse data Corporate and official correspondence Operational & Administrative role Recruitment, onboarding, staff records (HRIS), performance management, trainings, payroll & benefits Transport and fleet management, maintenance of vehicles, staff timesheets and route planning Contract management of vendors and supplier relationship management to ensure SLAs are adhered to and optimise return on investment (ROI) Space allocation as per company procedures, set regulations Ensure compliance to government regulations/standards; Health & safety, and Operating procedures Marketing and tenant prospecting, site inspections, evaluations and enforce use of CRM systems Office bills and statutory deductions and payment, invoives collected and bankings. Supervise property management teams, tenancy scheduling, lease administration, handle relations, maintenance Ensuring proper utilization of allocated budgets and service charges, track expenditures against approved budgets Asset tracking to ensure company assets are maintained at the highest standards Show less



Impact Research & Development Organization

• Kenya
• Non-profit Organizations
• 1 - 100 Employee

• Trainer & Facilitator

  • Mar 2010 - Apr 2010

  Tuungane Youth Project - Trained and facilitated on Organizational Development & Financial Systems Strengthening (ODSS). Submitted final report to Impact Research RDO Tuungane Youth Project - Trained and facilitated on Organizational Development & Financial Systems Strengthening (ODSS). Submitted final report to Impact Research RDO



Fine Spinners Ltd

• Textile Manufacturing
• 1 - 100 Employee

• Warehouse Supervisor & Sales Executive

  • Feb 2004 - Jul 2009

  Supervision of Stores staff - store keeping, stock taking, storage Safekeeping and proper maintenance of the stores (inward) and warehouse (outward) Supporting credit risk management process through appraisal and monitoring Assist in implementation of monthly sales plans and strategies Invoicing, dispatch and deliveries, production scheduling, order cordination and reconcilliation Appraising all products returned for exchange, raising respective GRNs Preparing customer contracts, discount lists, packing lists Conduct monthly and periodic stock takes and overall stock control Receipt of Goods, GRNs, Delivery notes, LPOs, Packing lists Coordinating customer orders, packing, thus ensuring timely deliver Show less