Experience

FastField, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Form Developer

  • Oct 2022 - Present



Cengage Group

• United States
• E-Learning Providers
• 700 & Above Employee

• Student Advisor

  • Sep 2021 - Oct 2022

  - Assists self-funded students enrolled in career training by addressing general concerns during and after completing their programs - Utilizes a holistic advising approach to promote program completion - Collaborates with facilitators, third-party course providers, and management to address academic needs - Maintains appropriate documentation and notation of academic progress, account transactions, student-advisor, student-facilitator, and partner institution correspondence - Collaborates within advising subteams and internal support teams to asses inquiries, resolve issues, increase retention rates, and meet KPI metrics to drive business - Manages a personal workload within a shared inbox: includes carrying out program welcomes, formal program requests, and general outreach - Follows standard operating procedures, contributes to team knowledgebase, and provides ideas to adapt guidelines to better meet student needs - Completes essential daily tasks using Microsoft Outlook, SharePoint, Smartsheet, Word, and Excel - Adapting to changes in workflow, operating procedures, and personal responsibilities Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Print & Marketing Manager

  • Apr 2016 - Jul 2020

  - Collaborated with clients to ensure satisfaction and project completion - Coordinated with associates on delegating tasks in order of priority - Managed maintenance of all Xerox and GBC Machines - Promptly ordered and recorded all supplies used by the department weekly - Maintained positive relations with top clientele through regular contact via Salesforce - Collaborated with clients to ensure satisfaction and project completion - Coordinated with associates on delegating tasks in order of priority - Managed maintenance of all Xerox and GBC Machines - Promptly ordered and recorded all supplies used by the department weekly - Maintained positive relations with top clientele through regular contact via Salesforce



Summa Education

• United States
• Education Management
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2015 - Feb 2016

  - Timely executed all clerical duties such as: answering phones, replying to emails and voicemails, stocking and inventory, and filing documents - Collaborated with teammates to efficiently and accurately complete large projects - Administered and proctored tests to students every week - Created invoices and received payments using Quickbooks - Managed the maintenance of all company calendars which includes those of executives, counselors, and instructors - Timely executed all clerical duties such as: answering phones, replying to emails and voicemails, stocking and inventory, and filing documents - Collaborated with teammates to efficiently and accurately complete large projects - Administered and proctored tests to students every week - Created invoices and received payments using Quickbooks - Managed the maintenance of all company calendars which includes those of executives, counselors, and instructors



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• CPD Specialist

  • Feb 2014 - Nov 2015

  - Effectively marketed goods and services to customers - Proficiently logged daily sales numbers, goals, and projection - Preserved customer relations via phone to guarantee satisfaction for the duration of every project - Coordinated efforts on large scale projects with teammates - Ensured customer orders met completion - Effectively marketed goods and services to customers - Proficiently logged daily sales numbers, goals, and projection - Preserved customer relations via phone to guarantee satisfaction for the duration of every project - Coordinated efforts on large scale projects with teammates - Ensured customer orders met completion