Experience

Psychological Safety

• Netherlands
• Business Consulting and Services

• Founder & CEO

  • Jul 2020 - Present

  The mission of Psych Safety is to make the world of work a safer, higher performing, more inclusive and equitable place.We do this through workshops, training, consultancy and advice. You can see some examples at https://psychsafety.co.uk/training/We also provide a weekly newsletter with over 5000 active readers, a vibrant online community of over 500 people, and a regular online worldwide meetup.Current clients include Warner Music, Alexion, Health and Social Care Northern Ireland, The United Nations, The WHO, Visa, Parker Hannifin, Whole Foods, Ofsted, various tech startups, consultancies and more.



Red Hat

• United States
• Software Development
• 700 & Above Employee

• Transformation Lead, Open Innovation Labs

  • Dec 2020 - Present

  Primarily focussing on organisational dynamics, technology, and DevOps cultures and practices, I help Red Hat customers ranging from telecoms and banking to government agencies become more successful and resilient organisations. Engagements include:- Cloud native technology application to network functions in one of the biggest EMEA telecoms firms.- Streamlining and accelerating governance and compliance in a large UK bank.- Transitioning to Platform-as-a-Product practice in a European government agency.- Cloud native platform migration with a global energy business.In addition, I work across Red Hat to elevate and enable teams to perform more effectively, deliver higher quality and more innovative solutions through fostering greater psychological safety and adopting new ways of working.



Ydentity

• United Kingdom
• Technology, Information and Internet

• CTO

  • Sep 2018 - Aug 2022

  Ydentity provides you with ultra-secure, ultra-scalable storage for important documents such as passports, wills, confidential business information, or anything you decide is important. With Ydentity, you can share those documents with specified individuals for a pre-determined period of time, view an audit log of access, and revoke access when you decide to. Ydentity provides you with ultra-secure, ultra-scalable storage for important documents such as passports, wills, confidential business information, or anything you decide is important. With Ydentity, you can share those documents with specified individuals for a pre-determined period of time, view an audit log of access, and revoke access when you decide to.



MoreNiche Limited

• United Kingdom

• CTO

  • Apr 2019 - Sep 2020

  Brought on to drive organisational change and technology team transformation, I lead and steer the development team, and the organisation, through adopting modern team topologies and practices, including Scrum, DevOps, Agile, and holocratic principles of servant leadership and manager-less operating models.Through these practices, and an approach of encouraging autonomy and blameless accountability, team members co-elevate each other through cross-training, mentoring, coaching and training. Dramatic improvements in delivery velocity, reliability, team satisfaction and commercial performance were realised in under 6 months, and we're only just beginning.



Experian Consumer Services

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Head of UK Cloud Platforms

  • Jan 2018 - Sep 2018

  Working with UK and US teams to deliver high-performance, secure, compliant and cost effective workloads in the public cloud. Particular focus on CI/CD, migration out of datacentres and maturing the cloud tech stack with progress towards containerisation and serverless technology. Constantly working to improve culture, process, technology and performance. Working with UK and US teams to deliver high-performance, secure, compliant and cost effective workloads in the public cloud. Particular focus on CI/CD, migration out of datacentres and maturing the cloud tech stack with progress towards containerisation and serverless technology. Constantly working to improve culture, process, technology and performance.



Teach First

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• CELP Industry Champion (Part-time voluntary role)

  • Jul 2017 - Sep 2018

  Through working with local schools and education professionals in the Teach First Careers and Employability Leadership Programme (CELP), I help design and develop strategies for career advice and planning for young people. I focus specifically on the technology industry, and on strategies to encourage more girls to consider technology as a career. Through working with local schools and education professionals in the Teach First Careers and Employability Leadership Programme (CELP), I help design and develop strategies for career advice and planning for young people. I focus specifically on the technology industry, and on strategies to encourage more girls to consider technology as a career.



ERT

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Director, IT Service Delivery

  • Feb 2017 - Jan 2018

  Responsible for the team enabling the transition from traditional architecture to IaaS and PaaS platforms (cloud), introducing DevOps culture and processes including automation, infrastructure as code, continuous delivery and continuous integration, and managing the implementation of improved monitoring, control, tighter feedback loops, compliance and security, and agile development methodologies.About ERT - we’re a global data and technology company serving pharmaceutical companies, biotechs and CROs. Our solutions enhance trial oversight, enable site optimization, increase patient engagement, and measure the efficacy of new clinical treatments while ensuring patient safety.



UNiDAYS

• United Kingdom
• Advertising Services
• 200 - 300 Employee

• Head of Tech Operations

  • Oct 2015 - Feb 2017

  • Designed, implemented and managed the global IT operations and infrastructure, utilising DevOps and Agile principles and focusing on enabling vertical and horizontal scalability.• Supported the rapid growth of the business from the UK to Europe, the US, Australia and further.• Managed IT support, operational and development teams for UK and international operations, implementing ITSM processes and utilising lean and agile principles to support business objectives.• Created a DevOps infrastructure team, bridging the development and IT operations teams, in order to drive automation and rapid (continuous) delivery of high-quality services to customers, utilising IaaS, cloud services, automation and configuration management tooling.• This was instrumental in UNiDAYS winning the position of 9th fastest growing tech business in the UK in 2016, and Lloyds Bank Digital Business of the Year award.



Tria Technology

• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee

• Non Executive Director

  • Apr 2015 - Jan 2017

  Founded in 2015, Tria specialises in big data analytics, market insights, and predictive modelling to help European arenas to sell more tickets, faster. Founded in 2015, Tria specialises in big data analytics, market insights, and predictive modelling to help European arenas to sell more tickets, faster.



National Ice Centre & Capital FM Arena, Nottingham

• CIO

  • May 2012 - Oct 2015

  Redesigned and reinvigorated the IT services department and team culture, including implementation of a service desk function designed around business needs and objectives.Implemented high-density 10,000-user arena Wi-Fi, PoS systems, public website and services, and a modernised and consolidated infrastructure. Redesigned and reinvigorated the IT services department and team culture, including implementation of a service desk function designed around business needs and objectives.Implemented high-density 10,000-user arena Wi-Fi, PoS systems, public website and services, and a modernised and consolidated infrastructure.



Sytner Group

• United Kingdom
• Retail Motor Vehicles
• 700 & Above Employee

• Head of Infrastructure Engineering

  • May 2011 - May 2012

  Support of networks, servers, and other infrastructure for a 5000-user, 150 site enterprise. Support of networks, servers, and other infrastructure for a 5000-user, 150 site enterprise.



Berrys

• United Kingdom
• Real Estate
• 100 - 200 Employee

• IT Manager

  • Nov 2004 - May 2011

  Management and technical support of the IT systems and infrastructure consisting of seven sites, desktop and mobile clients including many out-of-office workers. Direct line manager of two full-time staff, and Project manager of up to 10 contractors. Team management, staff mentoring and development, recruitment. Helpdesk/support team management, ensuring SLAs are met, ITIL v3 service management. Hands-on technical support and development.Project management of multi-discipline projects; web-based solutions, software implementation, and deployment of complex enterprise-grade IT systems, including project scoping, planning, development, change management, and successful use of the PRINCE2 methodology for projects such as implementation of a large Wide Area Network, web-based CRM system development and virtualisation consolidation using Hyper-V and VMWare. Projects consist of both internal and external clients at all levels from Directors to administrators.Budget management (£250k+ annually), business analysis, and sourcing of IT products and services. Creation of Service Level Agreements (SLAs). Asset management and auditing, including Quality Management Systems such as ISO9001, Data Protection (DPA 1998). Occupational Health and Safety assessments. Also services to commercial clients.



FAIRFIELD CONTROL SYSTEMS LTD / NOTTINGHAM TRENT UNIVERSITY

• Project Manager

  • Jun 2003 - Oct 2004

  Project management of "PIC" (Precision Irrigation Control) - a remote environmental monitoring system. Manager of a multidisciplinary team consisting of hardware and software developers, plus sales and marketing staff. Product successfully taken from development to market. Also responsible for some lecturing at Nottingham Trent University via the Knowledge Transfer Partnership scheme (KTP). Project management of "PIC" (Precision Irrigation Control) - a remote environmental monitoring system. Manager of a multidisciplinary team consisting of hardware and software developers, plus sales and marketing staff. Product successfully taken from development to market. Also responsible for some lecturing at Nottingham Trent University via the Knowledge Transfer Partnership scheme (KTP).



University of Nottingham

• United Kingdom
• Research Services
• 700 & Above Employee

• Assistant Trials Manager

  • Jul 2001 - Jun 2003

  Managing research trials. Managing research trials.



Syngenta

• Switzerland
• Farming
• 700 & Above Employee

• Experimentalist

  • Jul 2000 - Jul 2001

  Managing biotech and ag-chem glasshouse and field trials. Managing biotech and ag-chem glasshouse and field trials.