Assistant Professor of Management

• Apr 2023 - Present

Visiting Instructor

• Aug 2020 - Apr 2023

Multi Property Vice President & General Manager

• Oct 2018 - Jun 2021

Chairman

• Jan 2019 - Dec 2020

Adjunct Instructor

• Aug 2019 - Aug 2020

Vice President/General Manager

• Jan 2015 - Oct 2018

Vice President/Assistant General Manager

• Mar 2014 - Jan 2015

Regional Director of Hotel & Development

• Nov 2011 - Mar 2014

Division Executive with regional responsibility for hotel operations for two properties in St Louis Mo- Lumiere Place Casino & Hotels: Existing 300 room full service casino hotel- River City Casino & Hotel: Completion of $82 million expansion (200 room luxury, 14,000 sq ft multi use event center, 1600 stall parking garage Areas of responsibility: Hotel Operations, Retail , Property Operations, Environmental Services, Hotel Sales, and Wardrobe

VP of Resort Operations

• Dec 2007 - Nov 2011

Senior Resort Division Executive for the 604 room full service AAA Rated 4 Diamond luxury casino hotel with seven executive level direct reports, 600+ employees, and revenues in excess of $20 million. Areas of responsibility: Hotel Operations, Retail Operations, Property Operations, Environmental Services, Resort Sales, and Wardrobe. - Implemented metric driven cost saving routines and revenue strategies that resulted in $1 million savings in annual payroll and an overall 10% increase in bottom line profitability.- Project lead for corporate wide metric driven guest satisfaction survey system utilizing Sterling Research Group- Oversaw development and opening for new Hickory Sticks golf course. Show less

Director of Hotel Operations

• Feb 2007 - Dec 2007

Rooms Division executive for Seneca Niagara Casino Hotel 604-room full service 4 Diamond casino hotel with 250+ employees. Property features include 19,000 sq ft Spa & Salon, Worked as member of the executive committee to create and implement revenue and cost saving initiatives aligned with business objectives.

Western Division Governor - District 65

• Jul 2010 - Jun 2011

Oversaw the Western Division of District 65 which included 26 chapters and 400+ members. Was recognized as 2010 District 65 Division Governor of the Year Oversaw the Western Division of District 65 which included 26 chapters and 400+ members. Was recognized as 2010 District 65 Division Governor of the Year

Director of Hotel Operations

• 2005 - 2006

Multi property responsibility for 251 room 3 Diamond Hotel Division (Rooms, Guest Services, Environmental Services, Retail, and Wardrobe) with 200+ employees. Multi property responsibility for 251 room 3 Diamond Hotel Division (Rooms, Guest Services, Environmental Services, Retail, and Wardrobe) with 200+ employees.

Director of Hotel Operations

• Nov 2000 - Feb 2005

Developed and executed strategic plans for all aspects; and Wardrobe) for a 160-room AAA rated 4 Diamond casino/hotel. Worked as a member of the executive committee to create and implement revenue and cost saving initiatives aligned with business objectives. Increased annual Hotel JD Powers guest survey score to 90%+ while achieving best in company scores for Valet and Housekeeping.Implemented new yield management solutions that increased and maintained annual occupancy at 95.0% for 2001 to 2004 while increasing rev par performance by 20%.Hotelier of the Year 2004 & Hotel of the Year 2004 - Iowa Lodging AssociationAwarded AAA 4 Diamond status for 2002, 2003, 2004, and 2005. Show less

Hotel Operations Manager

• Mar 2000 - Nov 2000

Used management and strategic analysis skills to assist the VP of Hotel Operations on all divisional goals. Directly developed objectives and work plans for Rooms and Guest Services department for a 160-room AAA Four Diamond award-winning hotel. Responsibilities included revenue management, budgeting with P & L analysis, and insuring guest service standards.Increased annual occupancy to 89.1% for 2000.Awarded AAA Four Diamond status for 2001.Hotel received American Hotel and Lodging Association "Stars of the Industry" National Community Service Show less

Assistant Casino Manager

• Sep 1998 - Mar 2000

Assisted the Casino Manager in all aspects of operations in a highly regulated casino environment. Responsibilities included analysis of day-to-day operations, guest service, table/slot performance, and labor analysis for a casino of 43 table games and 1500 slots. Maintained budgeted table hold percentages and FTE counts.Authored all Casino Management MBO's.Functioned as a Casino Manager in his absence.

Pit Manager

• Sep 1996 - Sep 1998

Used analytical and assessment skills to manage daily FTE's and pit performance. Responsibilities included staff/guest interactions and observation of overall operation for compliance with state regulatory statutes.Innovated new scheduling solutions for 300 plus employee schedule that resulted in greater efficiencies for Tables Games department.Authored internal controls on new table games submissions for state regulatory board approval.Awarded Leader of the Year 1997 - Casino OperationsInstructed new supervisor and new regulator training classes.; Successfully oversaw the operations of Ameristar's 3,500 seat entertainment venue from 2001 to 2004 season for such headlining entertainers as: Paul Anka, Kenny Rogers, Ray Charles, Journey, and REO Speedwagon.Table Games Instructor: Graduated over 100 new dealersNew Supervisor Instructor: Taught new Casino Supervisors on basics of Supervision and Operations Show less

Assistant Director of Operations

• 2005 - 2005

Directed the day-to-day aspects of all food and beverage operations for Qwest Center Omaha Arena & Convention Center. Facilities included a 16,500 seat arena with 10 concession type venues, 194,000 square feet of exhibition space, and 110,000 square foot of banquet and meeting space. Successfully managed events/acts: Green Day, Neil Diamond, 3 day River City Round Up Rodeo & Concerts, Gallup National Convention (1000 attendees), Omaha Coronation (2500 attendees), and Woodman National Convention (1500 attendees). Recruited new management team for 2005 - 2006 season. Produced 2005 - 2006 fiscal operating budget with revenues in excess of $7 million. Innovated new coaching and team building practices to increase retention and motivation. Show less