Experience

Talent&Pro

• Netherlands
• Financial Services
• 200 - 300 Employee

• • May 2021 - Present

  Leading a back and mid office team at our Performance Center for our client Quion.Coaching, training and empower the team;Managing and reporting to stakeholders;Assist in production.

• • Apr 2018 - Present

• • Sep 2019 - May 2021

  Administrating and approving mortgages applications;Inbound phone shifts;Training new colleagus;Development of Quion academy

• • Jul 2018 - Sep 2019

  Work at the mortgage department of NIBC-Direct. • Pre-discus potential mortgages with advisors;• Approve and decline mortgages in odd situations;• Decide on processes on administrative mortgages.

• • Mar 2018 - Jun 2018

  -Revising the credibility of customers, based on their income, cost of living and other loans. --Assisting application support.

• • Mar 2016 - Apr 2018

• • Mar 2016 - Feb 2018

  Currently I am working for Talent&Pro, I was stationed at the Contact Center of ABN AMRO Nijmegen. Informing clients about the status and possibilities of their options, shares investment funds, pension account, life insurance, deferred annuity, etc, aiming for customer excellence. I was in the video connection project team, implementing screen sharing with customers in our department. I was closed loop feedback owner for the team and suggest specific process improvements to management and IT departments. Show less



ESFM® USA

• United States
• Facilities Services
• 700 & Above Employee

• Catering Manager A

  • Feb 2015 - Feb 2016

  Managing the Company Restaurant and Shop. • Procurement • Operational management and support • Assistant to the Hospitality Manager Managing the Company Restaurant and Shop. • Procurement • Operational management and support • Assistant to the Hospitality Manager



ESFM® USA

• United States
• Facilities Services
• 700 & Above Employee

• Catering foreman at Shell Learning Centre

  • Nov 2012 - Nov 2014

  Catering foreman for Eurest Services at the Shell Learning Centre at the Shell HQ in The Hague with the following tasks and responsibilities: • Providing guests with food and beverages during meetings and parties. • Performing reception services. • Administrative tasks and projects. • Procurement of daily used items. • Building Excel sheets and enter financial and food waste data. Resulting in a 20% waste reduction. • Training of new colleagues. • Supporting other hospitality outlets during rush-hours. (Shop, Coffee Cafe, shop, brasserie and company restaurant) Show less



Golfbaan Delfland

• Netherlands
• Recreational Facilities
• 1 - 100 Employee

• Server

  • Jul 2009 - Nov 2012

  During my bachelor in Facility Management, I worked part-time at Golfbaan Delfland as a server. Frequent guests described me as most kind server of the crew. During my bachelor in Facility Management, I worked part-time at Golfbaan Delfland as a server. Frequent guests described me as most kind server of the crew.



Royal FloraHolland

• Netherlands
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Company Security Trainee

  • Feb 2012 - Jun 2012

  Research project at the Corporate Security department of FloraHolland Naaldwijk, researching the possibilities to commercially sell their services to external clients on property. Implementation of the given advice could increase revenue by 207% and annual profit to €170 000. Research project at the Corporate Security department of FloraHolland Naaldwijk, researching the possibilities to commercially sell their services to external clients on property. Implementation of the given advice could increase revenue by 207% and annual profit to €170 000.



UT Properties Limited

• Madina, Accra, Ghana

• Property Management Officer

  • Feb 2011 - Jul 2011

  Management internship with the Property Management department of UT Properties Limited in Ghana, known from the UT Group/ UT Bank of Ghana during the third year of my Facility Management course. Duties performed were: * Creating a database for facility costs and floor area per location; * Customer satisfaction survey * Arranging maintenance and repairs; * ICT help and teaching MS Excel to colleagues; * General inspections of head offices. Internship mentor described me as: “Great personality, very resourceful and contributed well to the company” Show less



Deerhurst Resort

• Canada
• Hospitality
• 100 - 200 Employee

• Hotel Management Trainee

  • Jul 2008 - Jun 2009

  Ten month hotel school traineeship in Canada at Deerhurst Resort. I gained experience in the following departments: Front Office, Banqueting, Human Resources, Housekeeping, and Sports Departments. Also did introduction weeks in Conference Services, Night Audit, Sales, Marketing and Reservations. Ten month hotel school traineeship in Canada at Deerhurst Resort. I gained experience in the following departments: Front Office, Banqueting, Human Resources, Housekeeping, and Sports Departments. Also did introduction weeks in Conference Services, Night Audit, Sales, Marketing and Reservations.



Motel Restaurant Elzenhagen

• Server

  • 2005 - 2008

  I started off as a steward and promoted to a position as a server. I supervised during the weekly brunches, was a bartender and served groups and individuals. I started off as a steward and promoted to a position as a server. I supervised during the weekly brunches, was a bartender and served groups and individuals.



Hospitality Team

• Zuidholland

• Allround Hospitality Employee

  • Aug 2006 - Dec 2007

  Occasional all-round hospitality work, at different sites. The jobs had a wide variety, from serving partying teenagers to serving Princess Máxima of the Netherlands. I was awarded with employee of the week in week 36, 2006. Occasional all-round hospitality work, at different sites. The jobs had a wide variety, from serving partying teenagers to serving Princess Máxima of the Netherlands. I was awarded with employee of the week in week 36, 2006.