IT Support Engineer - Windows Administrator

• Jan 2018 - Present

Windows Servers Administration responsibilities : • Assessing the stability, security, and scalability.• Discussing Windows Servers upgrades with IT manager for installing or upgrading.• Troubleshooting errors and reviewing logs.• Monitoring and updating.• Managing local admins and local users.• Monitoring Windows Servers performance.Support Engineer responsibilities :• 1st/2nd Level Technical Support to Internal Users • Desktop Hardware & Software Maintenance • Full range support to all Applications, Systems and Communication Software• Active directory environment supported 600 users• Endpoint Security Platforms : Symantec , Sentinelone , Fortinet• Symantec Enterprise Vault• Print Management•Ticketing Systems : Manage Engine Service Desk-Desktop Central , Jira , Redmine• Installation & upgrades of clients’ printers & peripherals.• Execute & maintain user administration processes.• Assist with the Implementation of new systems, Installation, Maintenance, Update and Support of all Applications, Systems and Communication Software • Planning, Scheduling and Implementing Network Hardware and Software Maintenance requirements and upgrades. • Troubleshoot Network, Systems and Applications identifying and correcting malfunctions and other operational issues.• Citrix operations support• Teams , Zoom , Skype support• Euronet applications client support Show less

Customer Service Representative

• Jan 2014 - Jan 2018

-Provide first level support for internet banking issues-Internet banking support-Solve Customer problems- Completing the procedure of corporate funds transfer, on behalf of the companies-customers by communicating with them and the related authorities- Administration of Winbank Wallet application.- Supporting customers with their cards usage (debit, credit, prepaid) for electronic or conventional transactions.- Providing the customers with the necessary passwords & guidance regarding their registration and online use of their accounts.- Support customer complaints, questions and give solutions on all card products from Piraeus Bank. Show less

Fraud Prevention Officer

• Jan 2011 - Jan 2014

• Prevention of card fraud losses, and provide reports for fraud related cases• Root cause analysis of recurrent issues and all other issue affecting card authorization• E-banking support for Internet banking and Mobile banking• Accurate monitoring of online card activity to identify, minimize and prevent card fraud tosafeguard interests of the bank as well as customers • Authorization of manual transactions on both debit and credit card within set up procedures• Consistency in adherence to and application of established policies processes and toolsto achieve optimal efficiency, compliance and cost containment.• Manage customer enquiries, phone and emails to ensure timely resolution• Generate and review merged reports to sift fraudulent and unconfirmed transactions Show less

Banking Sales Representative

• Mar 2008 - Jan 2011

Contact Center Representative

• Sep 2006 - Jan 2007

Customer Service Representative

• Mar 2006 - Aug 2006