Experience

Rooftop Housing Group

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Housing Officer

  • Jul 2023 - Present



Step Teachers

• Staffing and Recruiting
• 100 - 200 Employee

• Trainee Teaching Assistant

  • Jun 2023 - Jul 2023

  Agency TA work Gaining experience working in schools Sometimes includes working with vulnerable children or those with special needs Agency TA work Gaining experience working in schools Sometimes includes working with vulnerable children or those with special needs



Rooftop Housing Group

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Customer Service Advisor

  • Nov 2021 - Aug 2022

  I held a temporary fulltime position as a Customer Service Advisor for Rooftop Housing Group on their Reception during my break from University Studies. My job role included the following: • Listening to customers queries, answering questions and logging enquiries including reporting antisocial behaviour incidents and call backs from Housing/Income/Repairs/Development officers. • Advising current customers and potential customers on the process of applying and bidding for social housing. • Providing support and help to colleagues from all departments within the company. • Printing, scanning, photocopying and franking mail and being responsible for postal duties. • Aiding other members in my department on the role and on any changes and updates to the job and providing support to them with regarding the use of the Housing Management computer system (QL) we had to use and any updates/new information of the system. • Training new members of staff, including the new manager on the role and how to use and navigate the system. • Advising colleagues on other departmental duties and answering relevant questions of which colleagues ask. Holding an excellent understanding of other colleagues and departments duties and how they operate by building an excellent repour with individuals. • Handling sensitive information and cooperating with the emergency services where necessary. • Organising food parcels with local food banks. • Taking responsibility for logging formal complaints and passing them to the relevant persons. • Handling liability for any utility bills that were addressed to the company for our properties and liaising with the utility companies to resolve the invoice discrepancies. Show less



The School Shop and Birdseye Sports

• Evesham, England, United Kingdom

• Sales Assistant

  • Oct 2015 - Sep 2021

  I worked for The School Shop for an accumulation of 6 years, over various time frames including working my summers there. My main job roles included: • Booking time slot appointments for customers in order to adhere COVID-19 regulations on social distancing. • Helping customers find the appropriate school uniform specific to their needs and answering any questions they may have in relation to the purchase of uniform and returns. • Resolving issues with dissatisfied customers. • Answering emails and phone enquiries. • Sorting online orders placed on the website from picking the items required for the orders to setting up delivery and payment. • Senior member of staff to younger employees, including advising them in their role. • Replenishing stock on the shop floor and organising stock in the storeroom. • Stock counting and stock adjustment. • Arranging postal services. • Cash handling of sale transactions (cash or card payments), giving refunds and cashing the till up at the end of the day. Show less



Lidl GB

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Dec 2020 - Apr 2021

  I worked for Lidl for a short period as a Customer Assistant. My main job roles included: • Working towards KPI’s. • Assisting customers with enquiries. • Serving customers on the till. • Completing the end of the day till close process. • Completing the end of day shop process • Responding to tannoy announcements. • Cash handling on tills and completing refunds. • De-carding across the store. • Operating the baler. • Moving pallets from the warehouse to the shop floor using a pump truck. • Restocking shelves. • Using a Hako to clean the floor and edge mopping. • Writing off damaged goods. Show less



The Range

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Assistant

  • Mar 2020 - Jul 2020

  I worked for The Range for a short period of time when the first Lockdown came into force. My main job roles included: • Assisting customers with general enquiries. • Stocking shelves. • Moving pallets from the warehouse to the shop floor using a pump truck. • Facing up isles. I worked for The Range for a short period of time when the first Lockdown came into force. My main job roles included: • Assisting customers with general enquiries. • Stocking shelves. • Moving pallets from the warehouse to the shop floor using a pump truck. • Facing up isles.



Worcester Bosch

• United Kingdom
• Industrial Machinery Manufacturing
• 300 - 400 Employee

• Telephone Customer Assistant

  • Nov 2017 - Aug 2018

  I worked for Worcester Bosch in their Call Centre during my gap year before starting University. My main job roles included: • Liaising with other departments such as the Technical Advice team, the Sales Department and Human Resources. • Contacting engineers for job updates in order to advise customers on the progress of their boiler repair/service. • Updating customer details and following the GDPR processes. • Taking calls from customers who required help on the operation of their boilers. • Making appointments for their boilers to be serviced or repaired Show less