GEORGINA OKEKE
Customer Care Officer at Oak Pensions Ltd- Claim this Profile
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Bio
Experience
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Oak Pensions Ltd
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Nigeria
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Financial Services
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1 - 100 Employee
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Customer Care Officer
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May 2014 - Present
• Improving Call Center Process and maintenance of Call quality • Pacifying customer on all calls • Educating My customer on every conversation • Attending to all my customer’s Queries/query feedback calls to customers• Preparation of unit weekly report in for management meeting • Putting together presentations for syndicate meetings and other needs• Record all incoming correspondences and communications• Liaising with other Departments in a bid to resolving escalated queries• Feedback calls to customers on the status of their queries.• Responding to e-mail enquiries from customers• Participation in team inputs on Customer care charter as well as Strategy • Review of procedure and processes of Unit
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customer care
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Jun 2013 - Present
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Customer Care
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2013 - Present
identifying the needs of our customers and satisfying the needs of the customers. identifying the needs of our customers and satisfying the needs of the customers.
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call centre agent/customer service officer
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2013 - 2014
• Receive customers’ queries• Provide timely and correct resolution to customers’ queries• Log customers’ queries and solutions provided• Educate customers on Products and Services• Activate and Deactivate services on customers’ request • Receive customers’ queries• Provide timely and correct resolution to customers’ queries• Log customers’ queries and solutions provided• Educate customers on Products and Services• Activate and Deactivate services on customers’ request
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Tutor Nov 2011- Oct2012
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Nov 2011 - Oct 2012
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Sales Representative
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Jul 2011 - Aug 2011
Responsible for the sales in the supermarkets.Reacts on developments and opportunities in the market.Reacts on changes in the market. Works with existing clients and prospects. Responsible for the sales in the supermarkets.Reacts on developments and opportunities in the market.Reacts on changes in the market. Works with existing clients and prospects.
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Industrial Training
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Jun 2008 - Dec 2008
Issue of contracts and invoices.Preparation of documents to bank Issue of contracts and invoices.Preparation of documents to bank
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Education
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2006 - 2011
University of Port Harcourt
Bachelor of Science (BSc), Chemistry -
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Tonia International College
WAEC
Community
