Experience

Aerona Software

• Software Development

• Customer success and training specalist

  • Jul 2022 - Present



Learning Pool

• Ireland
• E-Learning Providers
• 200 - 300 Employee

• Project coordinator

  • Nov 2021 - Jul 2022

  Responsible for assisting Learning Pools Project Managers and Delivery Leads with delivering customer learning solutions. At times also acting as the Project Manager successfully delivering and implementing smaller to mid-range complexity platform projects.

• Customer Success Executive (technical)

  • Sep 2020 - Nov 2021

  Responsible for resolving technical queries for all learning pool SaaS products, communicatingeffectively with high-profile customers to maintain relationships and customer satisfactionRequired acceptable levels of cross-departmental collaboration, confidence, and efficient communicationwhilst fulfilling SLA targets and delivering the industry's best customer service.



Alchemy Technology Services

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Marketing Operations Assistant

  • Jun 2019 - May 2020

  Placement opportunity, I successfully played a role in the success of the start-up's first yearof operations and contributed to the re-brand design and implementation.Liaising with the operations & marketing managers to ensure the smooth running of employee travel,expenses, upholding client relationships, financial billing, implementing marketing strategies and social media presence. Placement opportunity, I successfully played a role in the success of the start-up's first yearof operations and contributed to the re-brand design and implementation.Liaising with the operations & marketing managers to ensure the smooth running of employee travel,expenses, upholding client relationships, financial billing, implementing marketing strategies and social media presence.



Fortuna Enterprises LTD - Brunswick Moviebowl

• Receptionist

  • Oct 2017 - Jun 2019

  Conducting the smooth running of communication's throughout departments/business' in relationto bookings and events. Keeping up to date with emails, invoices, social media accounts, complaints & event planning. Conducting the smooth running of communication's throughout departments/business' in relationto bookings and events. Keeping up to date with emails, invoices, social media accounts, complaints & event planning.



concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Agent

  • Jul 2016 - Sep 2017

  Resolved customer’s bill quires including customer complaints and appropriate resolution, ensuring high customer satisfaction and meeting targets in relation to sales and customer feedback surveys. Awards achieved: Highest Sales figure - Jan/Feb/Jun 2017 (across UK sites) Resolved customer’s bill quires including customer complaints and appropriate resolution, ensuring high customer satisfaction and meeting targets in relation to sales and customer feedback surveys. Awards achieved: Highest Sales figure - Jan/Feb/Jun 2017 (across UK sites)



Supermac's

• Ireland
• Restaurants
• 300 - 400 Employee

• team member

  • Sep 2014 - Jul 2016

  Provided excellent customer service, working as a team, housekeeping and till operating. Provided excellent customer service, working as a team, housekeeping and till operating.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Beauty Consultant

  • Sep 2015 - Feb 2016

  Over the busy Christmas period I ensured the smooth running of the store including stock replenishment, cashier, customer service and upholding health and safety regulations. Over the busy Christmas period I ensured the smooth running of the store including stock replenishment, cashier, customer service and upholding health and safety regulations.