Georgina Mant

Complaints Contact Officer at NDIS Quality and Safeguards Commission
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Contact Information
us****@****om
(386) 825-5501
Location
AU
Languages
  • English -
Skills

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Credentials

  • Supporting Effective Communication
    NDIS Quality and Safeguards Commission
    Dec, 2021
    - Nov, 2024
  • Cultural Awareness
    NDIS Quality and Safeguards Commission
    Oct, 2021
    - Nov, 2024
  • Building Disability Confidence
    NDIS Quality and Safeguards Commission
    Jan, 2021
    - Nov, 2024
  • Compelling Communication
    NDIS Quality and Safeguards Commission
    Jan, 2021
    - Nov, 2024
  • Beyond Blue Managing Mental Health
    NDIS Quality and Safeguards Commission
    Dec, 2020
    - Nov, 2024
  • Bullying and Harassment
    NDIS Quality and Safeguards Commission
    Dec, 2020
    - Nov, 2024
  • Disability Awareness
    NDIS Quality and Safeguards Commission
    Dec, 2020
    - Nov, 2024
  • Introduction to Better Practice Regulation
    NDIS Quality and Safeguards Commission
    Dec, 2020
    - Nov, 2024
  • New Worker- Ndis Induction Module
    NDIS Quality and Safeguards Commission
    Dec, 2020
    - Nov, 2024
  • Fraud Awareness
    NDIS Quality and Safeguards Commission
    Oct, 2020
    - Nov, 2024
  • Worker Orientation Module- Quality Safety and you
    NDIS Quality and Safeguards Commission
    Oct, 2020
    - Nov, 2024
  • The Highly Effective Territory Manager
    -
    Feb, 2016
    - Nov, 2024
  • Workplace Harassment (Global Employee Edition)
    Skillsoft
    Oct, 2015
    - Nov, 2024
  • Confidential Information & Computer Security
    Skillsoft
    Jan, 2015
    - Nov, 2024
  • Workplace Bullying Awareness
    Skillsoft
    Aug, 2014
    - Nov, 2024
  • Code of Ethics
    Skillsoft
    Jul, 2014
    - Nov, 2024
  • Global Anti Bribery
    Skillsoft
    Jun, 2014
    - Nov, 2024
  • ISO 9001 Quality Management
    Skillsoft
    Jun, 2014
    - Nov, 2024
  • Sexual Harrassment Prevention fro Employees
    Skillsoft
    Sep, 2013
    - Nov, 2024
  • Certificate Three in Retail Operations
    TAFE
    Jan, 2001
    - Nov, 2024
  • Certificate Two in Landscape & Environmental Studies
    TAFE
    Jan, 1999
    - Nov, 2024

Experience

  • NDIS Quality and Safeguards Commission
    • Australia
    • Government Administration
    • 300 - 400 Employee
    • Complaints Contact Officer
      • Apr 2021 - Present

      -Provider and Participant Complaints Triage-Participant database-External stakeholders-Close relationship with state based complaints departments-Complaint Administration and escalation

    • Contact Center Officer
      • Oct 2020 - Apr 2021

      -Manage large volume of calls-Multi faceted enquiries-Administrative and inbox management-Referals-Escalations

  • TES – Sustainable Technology Lifecycle Solutions
    • Singapore
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Logistics Lead
      • Mar 2020 - Jul 2020

      -Team Management-Logistic Escalations-Account Management-Freight Management and bookings-Mobile Muster Freight forwarding

    • Internal Sales & Support
      • Jan 2020 - Mar 2020

      -Sales Support for Business Development Managers-Account Management-Sales Administration-Business Lead Directory Creation-Marketing-Order Processing

  • Zumtobel Lighting
    • Austria
    • Appliances, Electrical, and Electronics Manufacturing
    • 400 - 500 Employee
    • Project Expeditor
      • Mar 2019 - Jan 2020

      -Project Management -Stock Control -Order Expediting and administration -Sales and enquiries -Business Development support -Sales Administration -Project Management -Stock Control -Order Expediting and administration -Sales and enquiries -Business Development support -Sales Administration

  • Brady Corporation
    • United States
    • Manufacturing
    • 700 & Above Employee
    • Key Account Manager QLD, SA, NT and ACT
      • Nov 2012 - Mar 2019

      -Business Development -Internal and External Stakeholders -Lead and quote conversion -Customer database, campaign and marketing management -Close relationship with planning and marketing departments -Business Development -Internal and External Stakeholders -Lead and quote conversion -Customer database, campaign and marketing management -Close relationship with planning and marketing departments

Community

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