Experience

Veredus

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Research Partner

  • Nov 2022 - Present



Reed in Partnership

• United Kingdom
• Individual and Family Services
• 700 & Above Employee

• Recruitment Manager

  • Jun 2022 - Nov 2022

• Local Recruitment Consultant

  • Nov 2021 - Jun 2022

  Restart Scheme - Improving Lives Through Work



Hiscox

• Bermuda
• Insurance
• 700 & Above Employee

• Customer Relations Advisor

  • Jun 2020 - Nov 2021

  Working with an allocated caseload to work to a deadline set by the Financial Ombudsman Service. I would also deal with GDPR requests which varied from erasure requests to full subject access requests and handle them within the timescales provided. Working with an allocated caseload to work to a deadline set by the Financial Ombudsman Service. I would also deal with GDPR requests which varied from erasure requests to full subject access requests and handle them within the timescales provided.



Covéa Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Senior customer Relations Advisor

  • Oct 2019 - Feb 2020

  I was in charge of a small team of customer relation advisors. I would handle and review allocation of complaints to ensure it was fair. I would take escalation calls from customers who had requested to speak to someone higher. I would handle the personal development within my small team by consistently having monthly 1-2-1's to review their progress to ensure they would meet their overall targets. Once identified that a team member was exceeding their targets, I would ensure that they were given the opportunity to progress and pick up any additional tasks. Along with handling their personal development I would also manage HR tasks and review any disciplinary action. Within the larger team, I would meet weekly with the other senior members of the team to ensure the team is hitting targets collectively, bounce idea's from one another and to offer any assistance with annual leave etc. I took on the role of ensuring the team was engaged and motivated and would find ways to do this, ensuring team members had time away from their desk. I enrolled within the team 'employer of the month' and 'management recognition of the month' - I found this bonded the team as a whole. Getting to hear what their colleagues had said about them and the work they had completed that month gave them the extra push to succeed.

• Customer Relations Advisor

  • May 2017 - Nov 2019