Experience

Amarello TI

• Mexico
• IT Services and IT Consulting
• 1 - 100 Employee

• HR Manager

  • Mar 2023 - Present



Affor Health

• Human Resources
• 1 - 100 Employee

• Psychotherapist

  • Oct 2022 - Mar 2023

  Atención psicológica y prevención psicosocial. Atención psicológica y prevención psicosocial.



Zendala

• Mexico
• Insurance and Employee Benefit Funds
• 1 - 100 Employee

• People Champion

  • Mar 2021 - Dec 2022

  -Talent Acquisition(use of ATS, interview by competencies), acquisition of 60%full­ time employees. -On boarding and Off boarding processes. -Strategic events organization and planning (All hands meetings, integrations, end of the year party, mindfulness and work-life balance) -In charge of the Organizational Climate and Culture, there was a 75% to 90% improvement in engagement. -lnternal customer service (advice regarding HR processes, social interactions within the workplace team integration, etc.) -Emotional and professional support for the employees (in case of burnout syndrome, anxiety, depression, career advising, etc.) Show less



Novartis México

• Mexico
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Customer Care Agent

  • Feb 2019 - Mar 2021

  -HR Services first point of contact for LATAM and North Americasregions Attention to HR tickets and redirection to the apropriate areas. -Internal customer service for HR Servicesat North Americaand LATAM. -HR Services first point of contact for LATAM and North Americasregions Attention to HR tickets and redirection to the apropriate areas. -Internal customer service for HR Servicesat North Americaand LATAM.



Konfío

• Mexico
• Financial Services
• 500 - 600 Employee

• Customer Success Executive

  • Apr 2018 - Jan 2019

  -Provide customer service, by receiving or making calls from customers to address their needs, complaints, or other issues with products or services. -Making sales or recommendations for products or services that may better suit client needs. Engaging in active listening with callers, confirming or clarifying information and diffusing angrycustomers, as needed. -Provide customer service, by receiving or making calls from customers to address their needs, complaints, or other issues with products or services. -Making sales or recommendations for products or services that may better suit client needs. Engaging in active listening with callers, confirming or clarifying information and diffusing angrycustomers, as needed.



SRS - Staff Relocation Services Mexico

• Mexico
• Human Resources Services
• 1 - 100 Employee

• International Assignment Coordinator

  • 2017 - 2018

  -Coordinate the process of relocation for expats to Mexico.Analyze and provide housing solutions for the Expats (City of Mexico, Monterrey, Quéretaro and Guadalajara). -Coordination and support for the departure of expats. Oversee the familiarization process.Support with housing and schooling for ex pats family members. -Coordinate the process of relocation for expats to Mexico.Analyze and provide housing solutions for the Expats (City of Mexico, Monterrey, Quéretaro and Guadalajara). -Coordination and support for the departure of expats. Oversee the familiarization process.Support with housing and schooling for ex pats family members.