Georgina Byrne

Product Owner (SaaS) at Fenergo
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE
Skills

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Credentials

  • BCS Foundation Certificate in Business Analysis
    BCS, The Chartered Institute for IT

Experience

  • Fenergo
    • Ireland
    • Financial Services
    • 500 - 600 Employee
    • Product Owner (SaaS)
      • Jun 2022 - Present

    • Product Analyst
      • Apr 2020 - May 2022

  • Charles River Development
    • United States
    • Software Development
    • 700 & Above Employee
    • Systems Analyst
      • Mar 2017 - Apr 2020

      Perform and manage technical upgrades for hosted Charles River IMS solutions as a member of the SaaS Operations Upgrades Team.

    • Associate Systems Analyst
      • Jun 2015 - Feb 2017

      Global technical support for SaaS Operations clients.

  • Exchequer Business Management Solutions
    • Software Development
    • 1 - 100 Employee
    • Support Consultant
      • May 2007 - May 2015

      Manage the cross-functional processes necessary for successful resolution of customer queries and requirements. Completion of helpdesk support calls for Account, CRM and EPOS Software systems, including database interrogation and report design. Manage the cross-functional processes necessary for successful resolution of customer queries and requirements. Completion of helpdesk support calls for Account, CRM and EPOS Software systems, including database interrogation and report design.

  • VBT
    • Kilmacanoge, Co. Wicklow
    • Accounting Software Support Executive
      • Jul 2005 - May 2007

      Responsible for the installation and implementation of accounts and payrolll software packages. Resolve and escalate customer implementation issues to ensure customer satisfaction. Completion of support calls through third level resolution. Comprehend customer business problems and clearly formulate and articulate software solutions to solve these problems. Responsible for the installation and implementation of accounts and payrolll software packages. Resolve and escalate customer implementation issues to ensure customer satisfaction. Completion of support calls through third level resolution. Comprehend customer business problems and clearly formulate and articulate software solutions to solve these problems.

  • Bathrooms, Showers and Tiles Ltd.
    • Accounts & Sales Assistant
      • Sep 2002 - Jul 2005

Education

  • Waterford Institute of Technology
    Bachelor of Science (B.Sc.) in Commercial Software Development
    1998 - 2002
  • St. Mary's College, Arklow, Co. Wicklow
    1993 - 1998

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