Experience

Better Giving Partnership

• United Kingdom
• Fundraising
• 1 - 100 Employee

• • Jun 2022 - Present

• • Mar 2022 - Present



Our Time

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Office Manager

  • Nov 2021 - Present



Science Museum Group

• United Kingdom
• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• PA to Associate Director of Development, SMG North

  • Nov 2017 - Mar 2021



York and Scarborough Teaching Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• • May 2015 - Oct 2016

  Working within a small highly specialised team managing the appraisals, revalidation and performance of Medical and Dental staff within York Trust.Responsible for the planning and organisation of the administrative function within the department, including but not limited to; preparation of Board Reports, minute taking, diary management for the Deputy Director of Professional Standards and Medical DirectorCommunicating with a range of contacts, for example, managers at all levels unto and including board level, and, where appropriate, patients and other external bodies for example the General Medical Council, the British Medical Association and the Police.Assisting with the preparation of investigative reports regarding the conduct, capability or ill health of medical staff and ensuring that the investigation is carried out within the remits of the document ‘Maintaining High Professional Standards within the NHS’. Where appropriate this involves liaising with NCAS to ensure equality and fairness. Co-ordinating witness interviews with regards to on-going investigations and where required, providing advice, information or guidance to a broad range of people involved in the investigation.Ensuring that relevant trust policies and procedures are followed and implemented within the Professional Standards Department.Development and maintenance of appropriate internal working practices relevant to the administration function.Maintaining the security of sensitive personal and other confidential information and apply all relevant information governance policies reliably to working practice by following secure operating procedures for handling information in all formats, including verbal, written and that held electronically. Show less

• • Jan 2014 - May 2015

  Providing team support for two other members of staff.Managing the day to day administration of this extremely busy and diverse department.Implementing organisational changes and assisting the implementation of new systems and processes to streamline the administration within the department. Ensuring that all training needs of the department are up to date. Planning, setting up and running new and existing clinics. Working with minimal supervision. Providing cover for reception when other members of staff are on annual leave.Communicate departmental changes across the organisation.Completed project work assisting the Paediatric Therapies department in Scarborough, assessing their capacity and demand and assisting them in the move from a paper based diary system to an electronic clinic template. Show less

• • Oct 2013 - Jan 2014

  Provision of a secretarial service, including filing, composition of letters, typing, photocopying, process incoming mail, diary management etc.Co-ordinate arrangements and documentation so that each patient receives treatment at the right time. Register patients on the waiting list as appropriate.Respond positively and promptly to enquiries received from patients, medical staff, multi-disciplinary teams and other internal and external contacts.Respond in a professional and sensitive manner when dealing with confidential issues.Deal empathetically and sensitively with patients emotions, anxieties and frustrations both face – to face and over the telephone.Act as first point of contact for patients providing information and advice in relation to appointments, ensuring all correspondence is typed and sent out in a timely fashion.Ensure an efficient secretarial service is maintained in the absence of colleagues, providing cover as necessary.Participate in team, professional and personal development activities and promote commitment to continuous development and improvement .Assist in training new colleagues/trainees/temporary staff, including introduction into working practices and procedures within the Directorate.Maintain accurate IT systems to support the work of the Directorate.Responsible for maintaining current records within Trust guidelines and policies.Maintain patient confidentiality in line with Trust policies and procedures. Show less



Hunters Property Group

• • Dec 2012 - May 2013

  Responsible for reporting the monthly figures and current pipeline to my line manager, in order to prepare our monthly report for the board of directors.Office administration, including but not limited to day-to-day schedules and keeping information about the franchisees in our network up to date. Responsible for the part time team, including setting their daily, monthly and yearly KPI’s. Meeting with them weekly and monthly to ensure that these targets are met. Responsible for assisting in the recruitment of new team members.Altering and prioritising my busy work load to ensure I efficiently maintain and fulfil my role as a part of the business generation team carrying out all duties as listed below. Show less

• • Dec 2011 - Dec 2012

  Generating valuations, listings and new business opportunities for Hunters Estate Agents.Responsible for following up all un-listed valuation appointments and creating second appointments and listings.Effectively managing my client database so that business can be generated immediately as well as forward chasing to create business for the future.Handling incoming calls and supporting franchised offices through our VO Call Overflow Facility. Inclusive of booking viewings and valuations and dealing with general enquiries for any one of thirty five nationwide offices, at all times providing a high level of customer service. Upselling and cross selling Hunters products to external clients and services offered by The Biz to franchisees across the network.Building relationship with our franchised branches and personal agents to ensure the highest level of customer service for the client. Working towards weekly and monthly KPI’s. Show less