Experience

Luke Irwin

• United Kingdom
• Design Services
• 1 - 100 Employee

• Head Of Operations

  • Sep 2018 - Present

• Operations Executive

  • May 2015 - Present

  •Day to day co-ordination of all operational activity including raising client invoices, supplier orders, monitoring production and co-ordinating shipping and deliveries.• High level of interaction with the sales associates and suppliers.• Attend weekly team meetings, prepare agenda and circulate action list.• Draft all client invoices upon receiving invoice instructions from the sales team.• Raise all orders with suppliers upon receiving order instructions from the sales team.• Track all supplier loom reports and identify changes and where issues arise, communicatingthese to the sales team.• Log all data relating to sales.• Record all supplier acknowledgements and check all supplier pro formas and invoices beforethey are filed for payment.• Create and manage a Production Pipeline • Responsible for processing orders in line with clients terms and conditions.• Co-ordinate and manage the shipping and delivery process in conjunction with thecompany’s agents.• Co-ordinate the delivery diary in conjunction with the Sales Assistants• Keep the stock list current.• Assist with preparing paperwork for the company’s bookkeeper twice a month.• Assist the Director of Operations as and when required, both daily operations or ad-hoc projects • Client facing responsibility may include handling enquiries about price, design, size, colours, lead times, samples and renderings and seeing orders through to conclusion.• Showroom duties also include answering telephones, making tea and coffee, answering the door as a back-up to the Sales Assistant.• Attendance at trade fairs and events such as sample sales may be required.• Demonstrate excellent verbal and written communication and organisational skills.• Demonstrate excellent project management skills, with successful delivery of projects ontime.• Be able to filter and prioritize workload to ensure optimum delivery of tasks.• Keeping the website up to date



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Semi permanent lash extensions

  • Apr 2013 - Present

  Marvelash semi permanent eyelash extensions are great for parties, weddings or holidays. A full set of natural lashes lasts up to 6-8 weeks, they are waterproof and no need for mascara. They give you longer, fuller thicker lashes!

• Make Up Artist

  • Sep 2009 - Present

  • Makeup artist for private clients as well as commercial clients.• Worked within the fashion and film worlds, conducting business meetings, designs and managing teams.• Fully updated portfolio of work• Creating websites and any business cards, Facebook pages and portfolios.• Taking on assistants and teaching• Managed business accounts, HRMC, insurance policies and regular travel expenditures.



Myla

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Customer Services Advisor

  • May 2014 - Jun 2015

  • Providing help and advice to customers using the organisation's products and services.• Communicating courteously with customers by telephone and email.• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.• Handling customer complaints or any major incidents in store.• Issuing refunds or compensation to customers.• Keeping accurate records of discussions or correspondence with customers.• Writing reports analysing the customer service that the company provides, delivery services and sales reports including monthly trade reports.• Improving customer service procedures, policies and standards for your organisation or department• Leading and supervising a team of customer service staff• Learning about Myla products or services and keeping up to date with changes that may be happening in the eCommerce world



Giorgio Armani Cosmetics

• United States
• Advertising Services
• 1 - 100 Employee

• Face Designer

  • May 2010 - Apr 2011

  I am currently a Face Designer for Giorgio Armani Cosmetics, based in Harrods. Over the past 5 years I have had hands on experience and gained a wealth of knowledge in the fashion retail industry and have worked in freelance make up for 2 years. I took the opportunity to do an internship at the record label Polydor Ltd., working in the music video department, enabling me to help project manage, work with contracts and build up computer skills. The skill set I have acquired over this time and my ability to adapt these skills to all environments will make me an asset to any organisation and I look forward to a future career in the fashion industry.



Giorgio Armani Operations

• Italy
• Retail Apparel and Fashion
• 300 - 400 Employee

• Make Up Artist

  • 2008 - 2011

  I am a freelance make up artist with a background in Beauty Retail aswell, currently working ar Giorgio Armani Cosmetics. I am a freelance make up artist with a background in Beauty Retail aswell, currently working ar Giorgio Armani Cosmetics.