Experience

Wilson Ivanova Certified Public Accountants, Inc., APAC

• United States
• Accounting
• 1 - 100 Employee

• Administration

  • Aug 2020 - Present



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Supervisor

  • Oct 2018 - Jun 2020

  I worked quickly and efficiently to arrange trailers that will be loaded and unloaded. My role was critical because of sensitive time limits that must be met in order to provide excellent service to all customers.I used different electronic tools to track and locate certain trailers.I continually communicated with other supervisors and management to deliver important information, updates and the status of all trailers. I electronically verified that the building is accurately functioning as planned.



San Bernardino Valley College

• United States
• Higher Education
• 300 - 400 Employee

• Supplemental Instructor for Statistics Math

  • Dec 2015 - May 2016

  I helped students grasp subject content better by implementing different strategies of learning. I lead sessions of learning, helping students with concepts, studying strategies, and retention resulting in an increased passing rate for statistical math students of 20%.I assisted the professor with classroom activities and encouraged student participation, allowing the professor direct interaction with other students.I earned a Certificate of Appreciation recognizing my contribution to the academic success of the students.



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Service Associate (Seasonal)

  • Nov 2015 - Dec 2015

  While maintaining the high standards and expectations of Coach, I provided excellent customer service for a company valued at more than $10 million per quarter. I applied great handling techniques, maintaining 100% accuracy on the cash register that I used, holding more than $40,000 in personal daily sales. Public relations including in assisting guests with product selection and sales. While maintaining the high standards and expectations of Coach, I provided excellent customer service for a company valued at more than $10 million per quarter. I applied great handling techniques, maintaining 100% accuracy on the cash register that I used, holding more than $40,000 in personal daily sales. Public relations including in assisting guests with product selection and sales.



Alfredo's Pizza and Pasta

• Manager

  • Nov 1996 - Nov 2015

  Within 3 months I was promoted to a supervisor and by 6 months I was promoted to manager. As a manager and a trusted employee, I carried keys to open and or close the restaurant. I applied crucial managerial skills in teambuilding, customer satisfaction and leadership, resulting in increased customer loyalty by 30% and increased annual sales of 20%. I trained employees to multitask under stress and manage their time effectively. I created cohesive schedules, focusing on employee strengths and weaknesses, reducing employee turnover by 50% and achieved superior customer service. Facing challenges in the area, Alfredo's and their staff served the community by supporting the local fire departments, law enforcement agencies and homeless population, increasing community awareness by 10%.