Georgia Nixon

Transaction Analyst at Zepto
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Contact Information
us****@****om
(386) 825-5501
Location
Perth, Western Australia, Australia, AU

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5.0

/5.0
/ Based on 2 ratings
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Bridget Maizey

Georgia came on board with Zepto to take on a high volume workload. She was across the basic tasks in under a week, and continued to move in leaps and bounds from there as she took on tasks of greater complexity. Georgia is an efficient worker and learns exceptionally fast. Georgia's role was remote, and she took full responsibility of her tasks and autonomously prioritised her workload to ensure that all tasks were finalised within their given timeframes - Georgia never missed a deadline! Georgia would make an incredibly valuable addition to any team, she has a broad skillset, an amazing work ethic, and is a pleasure to work with as part of a team.

Jye Watkins

Georgia is a tremendous team player with incredible processing efficiency. She's hardworking, self-motivated, confident, adaptable, open to learning new skills and accepting of tough challenges. During the last year working alongside Georgia, I've had first hand experience on the impact she has on a team. If I was hiring for a company, I would definitely want her skill set on my team.

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Experience

    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Transaction Analyst
      • Aug 2022 - Present

      Zepto is a real-time, account-to-account payments infrastructure innovator, and Fintech Organisation of the Year 2023. As a Transaction Analyst, I efficiently process email inquiries from banks and merchants, ensuring timely and effective responses. I excel at managing a high volume of claims and disputes with financial institutions and merchants, employing strong problem-solving skills and attention to detail. I am skilled in extracting and compiling data from Zepto's internal systems, providing valuable insights for decision-making. Additionally, I support team members with various tasks and inquiries and lead training initiatives to enhance their skills. In summary, my role as a Transaction Analyst encompasses processing inquiries, managing claims, data analysis, supporting the team, and training. Show less

    • Australia
    • Machinery Manufacturing
    • 700 & Above Employee
    • Part Sale Coordinator
      • Aug 2021 - Jun 2022

      As a Part Sales Coordinator, I focused on delivering excellent customer service and streamlining sales inquiries. I interacted with customers, advising them on product features and understanding their specific machine part needs. To achieve performance targets, I processed online orders promptly and accurately, ensuring on-time delivery and customer satisfaction. I also analyzed sales data to identify improvement areas and implemented strategies for more efficient sales growth. Efficiency was paramount in my role, especially in handling emails. I prioritized timely and effective responses, aiming for quick resolutions and positive customer experiences. Additionally, I managed phone calls from customers, addressing their inquiries and processing sales orders. My goal was to provide exceptional customer service and contribute to meeting sales targets. Overall, as a Part Sales Coordinator, I excelled in customer service, sales inquiry processing, data analysis for sales improvement, and efficient communication via email and phone. Show less

    • Australia
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Beauty Therapist
      • Jan 2020 - Sep 2021

      As a beauty therapist, I efficiently assisted clients in booking appointments and managed the schedule for smooth operations. I prioritized cleanliness by following strict standards and ensured the sanitization of equipment and treatment areas. I offered exceptional customer service by providing product information, helping clients choose suitable products, and addressing inquiries or concerns professionally. Efficiently provided administrative support by answering calls, assisting clients, and directing them to the appropriate manager or department when needed. Show less

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