Experience

London Community Credit Union

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Digital Banking Officer

  • May 2022 - Present

  • Current account opening – using CIFAS/credit search facility• Carrying out KYC reviews on customer documentation and necessary due diligence • E-collect software for Direct Debit collections• In depth use of FIS software for technical card enquiries• Using BACS payment services (PSW) for submission of external Direct Debits• Processing account fees for online transactions/unpaid Direct Debits• Fraud investigation for internal and external clients• Use of Anti Money Laundering measures Show less

• Deputy Customer Service Advisor

  • Oct 2020 - Apr 2022

  • Call centre operation with daily targets (KPI)• Competently used FIS and Sercle software (CRM) to analyse financial transactions• 3DS project launch for current accounts• Complaint handling – reporting to Financial Ombudsman• Daily auditing transactions• Innovating business strategies through customer support committee• Involvement in the recruitment process• Supervised and provided training to new employees

• Customer Service Representative

  • Oct 2016 - Sep 2020

  • Reviewing loan applications and loan reschedules for defaults• Setting up Direct Debits, Standing Orders and Payroll Deduction• Providing financial advice and saving tips to customers• Marketing/selling financial products to current/potential customers (includes outreach)• Sharing insights about Credit Unions on tv - BBC ‘A Matter of Life and Debt’ – S3E9 • Treasury management for cash flow/cash orders



Davidson Training Uk Limited

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Business Admin NVQ Level 2

  • Oct 2016 - Apr 2018

  My apprenticeship was based at London Community Credit Union. I completed this during my gap year after college to gain work experience. This opportunity gave me the confidence i needed as well as developing my customer service skills. My apprenticeship was based at London Community Credit Union. I completed this during my gap year after college to gain work experience. This opportunity gave me the confidence i needed as well as developing my customer service skills.