Experience

Momentum Energy

• Australia
• Utilities
• 200 - 300 Employee

• Operations Manager

  • Jan 2014 - Present

  I joined Momentum Energy at a time of significant Mass Market growth and was tasked with setting up and managing an Operations Team to oversee a number of key operational functions, including but not limited to: • Accounts Receivable • Vendor Management • Legal functions, as well as • Initiating and managing Momentum's 1st ever Sale of Debt program of work. During this time I provided clear leadership, direction and support to the operations team to drive and successfully achieve key objectives, including: • Reviewing and enhancing processes where necessary to ensure our processes were geared to be able to handle significant growth • Developing strong relationships with external debt collections agencies driving increased performance in collections • Working collaboratively with stakeholders across the business to enhance system and process capability to support strategy • Recruit, train and mentor new staff as required Show less



AGL

• Australia
• Utilities
• 700 & Above Employee

• Third Party Collections Manager

  • Sep 2011 - Jan 2014

  Working within the Customer Operations group, I led a team responsible for the oversight and performance of a panel of five collection agencies and credit bureau. • Developed and execute strategies and processes to achieve operational and strategic targets through the close management of our external mercantile agencies & credit reporting agencies • Have driven performance and assisted in the management of escalations and exceptions with a strong focus on process and functional excellence • Managed AGL's 1st ever sale of debt program, generating a significant amount of revenue to the business from previously un-collectable debt • Established a forward flow sale of debt mechanism that continues to deliver additional revenue Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Manager - Third Party Collections, Payments and Receivables

  • Sep 2007 - Sep 2011

  Following the transition of EnergyAustralia (formerlyTRUenergy) retail operations to IBM, I joined IBM retaining responsibility for ensuring the successful transition of processes to the offshore team in India. Provided clear leadership and support to the offshore operations in order to lift performance and achieve key objectives. Managed a panel of third party collection agencies, account receivable team and credit bureaus, driven performance and assisted in the management of escalations and exceptions. Responsible for the daily processing and reconciliation of all payments. Show less



EnergyAustralia

• Australia
• Utilities
• 700 & Above Employee

• Accounts Receivable Manager

  • Mar 1999 - Sep 2007

  Leading a team of 12 people in the Accounts Receivable team, I was responsible for providing clear leadership and coaching a designated team of credit consultants to achieve business objectives whilst continually making improvements to processes, implementing and driving outcomes. Leading a team of 12 people in the Accounts Receivable team, I was responsible for providing clear leadership and coaching a designated team of credit consultants to achieve business objectives whilst continually making improvements to processes, implementing and driving outcomes.