Georgia Henderson
Online Marketing Assistant at 2nds World- Claim this Profile
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English -
Topline Score
Bio
Credentials
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RSA
Government of Australia
Experience
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Harvey Norman Seconds World
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Australia
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Consumer Electronics
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1 - 100 Employee
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Online Marketing Assistant
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Apr 2016 - Present
My responsibilities were booking in deliveries with multiple courier companies and keeping customers in the loop and making sure the delivery time suited them. Entering all customer information as it came in and id checking them all before releasing the stock. Answering phones and answering any questions anyone may have and looking into their order and what stage its at. Checking stock levels and updating the website as stock levels change. Offering customers other alternatives if an item they order goes out of stock. Working together with fellow colleges in the office and making sure everyone communicates and that everyone is kept updated on any changes that may occur with the customers order so that everything can go as smoothly as it can. Show less
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Australian Geographic
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Book and Periodical Publishing
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1 - 100 Employee
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Sales Assistant
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Oct 2015 - Jan 2016
Each day was focused on customer service and satisfaction, helping customers is the number one priority. Greeting customers when they enter the store and asking if they need any help is crucial to them feeling cared for, even if they are only looking, let them know that your there if they find something they need help with. Try to relate to the customers and be seen as friendly and approachable. Each day stock needed to be put out onto the shelves and new palettes of stock needed to be unloaded and checked off to make sure the correct amounts had been received. Making sure the store looks clean and tidy is very important as customers won't want to walk into a dirty looking store. Making sure there is enough stock out out the shelves, the shelves can't look empty, that makes it look like we have no products and that will put people off purchasing items. Making sure all the companies systems are up and running, technical difficulties need to be dealt with asap as customers cannot be kept waiting. Show less
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Sales Assistant
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Jun 2014 - Oct 2015
The responsibilities varied each day but at the end of the day the most important part of the business was customer service. Without customers there is no business. For any business to run successfully customers needs to be cared for and so when they leave they want to come back. Establishing an emotional connection with customers is very important so that they feel like they're being cared for, striking up conversations with customers is very important and being approachable is another necessity to be able to Excell at any customer related job. Being able to help customers with recommendations as well as help them when they're unsure about anything, the customers needs come first as they are what holds any business together. Customers should walk out feeling good and like we've helped them with everything they wanted us to and more. Making customers feel special will make them want to come back and will be good for business and reputations. The video store expanded into a cafe, serving customers who wanted coffee, Gelato and wraps became normal and multi tasking between the DVD and Cafe side of things became the usual. It was a very busy business and there was always things needing to be done. Show less
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Education
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2010 - 2015
Cromer Campus
Completed HSC, english, maths, society and culture, commuinty and family studies, PDHPE
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