Experience

PORTSMOUTH WATER LIMITED
• United Kingdom
• Business Supplies & Equipment
• Systems Functional Design Lead

  • Aug 2022 - Present


Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Control Systems Alignment Project Lead

  • Jun 2022 - Aug 2022

  Electricity Distribution Organisation

• Asset Management Capability Assessment Lead

  • Mar 2022 - Jun 2022

  Electricity Transmission OrganisationLead a capability assessment of the asset management organisation in preparation for replacing the aging Enterprise Asset Management solution. - Performed a series of interviews to gather senior stakeholder feedback on the people, process and technology capabilities in each area- Analysed the interview feedback against industry best practice to identify a target state the new solution should enable

• EHS Project Assessment

  • Dec 2021 - Feb 2022

  Global Mining OrganisationLeading a project review to understand the key challenges facing a global EHS solution (IsoMetrix) implementation.- Consolidating interview feedback and document assessments to present findings to senior leadership outlining the challenges being faced with recommendations to adopt for future success

• CRM (Pega) Business Implementation Lead

  • Nov 2020 - Dec 2021

  Nuclear Decommissioning Organisation Leading the Group Business Services (GBS) organisation in defining their CRM vision; transformation the organisation from manually intensive operations to an advanced CRM solution improving quality and efficiency of Customer service.- Workshop facilitation to define scope prioritisation across the Service Lines and educating the organisation on Pega capabilities through engagement roadshows- Validating business User Stories meet best practice CRM and promoting Agile ways of working- Stakeholder Management between GBS and the IT organisation ensuring GBS needs are understood- Defining the Business Change strategy for the CRM implementation Show less

• SMETS1 Enrollment & Adoption FOC Operations Lead

  • Aug 2020 - Nov 2020

  Smart Metering Communications ProviderProject Manager for the Programme’s Operations workstream responsible for ensuring the DCC Operational business accept the FOC solution and are prepared for live operations.- Managing the FOC Operations plan including; planning the workstream activities, managing dependencies, tracking the critical path and monitoring risks and issues- Working with the DCC Operational business to identify and resolve knowledge gaps in the FOC solution- Overseeing the completion of Service Designs across multiple Service Providers covering the key ITIL processes and SMETS1 migration process- Ensuring the planning and execution of Business Acceptance Testing is aligned with the Programme plan to validate the processes across DCC and Service Providers align Show less

• Service Management Implementation (ServiceNow) Deployment Lead

  • May 2020 - Aug 2020

  Big 6 Energy SupplierIntroducing a new Service Management system (ServiceNow) and setting up a minimum viable product Service Management function. The initial scope included: setting up a new Service Desk (with Amazon Connect telephony solution), Incident Management, Knowledge management and IT Asset Management.- Defining the strategy to creating a new Service Management function- Documenting the ‘to be’ processes for the new function leveraging out of the box ServiceNow functionality, best practice and lessons learnt from other Service Desks in the organisation- Defining a deployment approach outlining the scope, project plan and training and comms approach- Creating comms, training materials and work instructions to support the new processes and tools to be followed by the newly appointed Service Desk Agents- Facilitating train-the-trainer and knowledge transfer for processes and technologies (ServiceNow and Amazon Connect) Show less

• Change Point PPM Tool Implementation Project Manager

  • Nov 2019 - Apr 2020

  Big 6 Energy SupplierIntroducing a Project and Portfolio Management system to provide project management standardisation and access to real time project reporting across the business. - Defining the plan and approach to the PPM tool implementation- Using Change Point to project manage the implementation project- Defining communications and training plan- Creating and delivering Change Point training to Project Managers, Programme Managers and PMO- Stakeholder engagement to ensure full support throughout all levels Show less

• SMETS2 Pilot Operations Lead

  • Jan 2018 - Oct 2019

  Big 6 Energy SupplierLeading the initial deployment of SMETS2 meters proving asset, internal systems, external systems and business readiness to transition to SMETS2 mass deployment.- Creating and agreeing with stakeholders a Pilot Definition documents outlining the scope, approach and exit criteria for each of the 10 Pilot executed for Single Rate Credit and Prepayment mode of operations across the South/Central and North CSPs- Entry criteria tracking, ensuring full stakeholder support and technology readiness for each Pilot- Pilot execution working with Meter Operatives, Back Office and Project team members to successfully install and commission SMETS2 devices as well as post install scenarios (e.g. change of tenancy, change of supply, reads, etc)- Validating training and work instructions are fit for purpose with business processes being followed as expected- Validating internal systems, external systems and SMETS2 devices operate as expected in the production environment- Triaging issues faced during the pilot and providing knowledge transfer to business teams- Tracking exit criteria to ensure objectives of the Pilot were met, including scenarios executed and business KPIs met, to allow the pilot to transition to mass rollout- Taking part in DCC bi-laterals to discuss and triage issues Show less

• SMETS2 Smart Metering Design Manager

  • Sep 2014 - Dec 2017

  Big 6 Energy SupplierBusiness Process Design:- Defining Business Process to support the key processes to install and maintain SMETS 2 meters - Running design workshops with up to 20 stakeholders- Deep understanding of the DCC ensuring business processes integrate appropriately with the DCC defined expectations- Detailed Process mapping - Educating stakeholders on the DCC and the difference between SMETS1 and SMETS2 Smart MeteringRequirements Management:- Gathering business requirements to enable technology changes to support DCC integration based on defined business processes- Requirement traceability- Rigorous change controlFunctional Design:- Managing the Function Design phase driving the delivery of over 200 documents (documentation, review and sign off)- Validating the system functional design met business requirements and business processes- Tracking risks and issues- Stakeholder management balancing business desire and technical considerations Show less

• Smart Metering System Training Lead

  • Aug 2013 - Sep 2014

  Big 6 Energy SupplierTraining Materials:• System training lead, developing content and managing the sign-off process with training stakeholders• Developing client specific Oracle MWM system training materials• Providing on-going support for all system training issues• Communication with the Testing and Design teams to identify the correct IT processesTrain the Trainer:• Delivering end to end Train the Trainer ensuring all trainers have a solid understanding of the system functionalityTraining Environment Owner:• Scheduling new system deployments and patches around the training timetable• Communication with off-shore (India) to identify and resolve environment defects• Environment configuration; creating users, user group access controls and scheduling requirements • Owning, manipulating and inputting data to be used during training sessions Show less

• Knowledge Management Design

  • Sep 2011 - Jul 2013

  Large Government DepartmentThe Knowledge Management (KM) team was responsible for ensuring the successful implementation of KM for both public users and internal Government Advisors. The programme was delivered using Agile methodology and was a highly complex and challenging project environment. Key Responsibilities:On-Screen Help Lead: • Manager of the Phase 1 on-screen help process from design to senior stakeholder sign-off• Up-skilling client resources on a new design process and providing ongoing support • Stakeholder management to achieve buy-in and signoff from a challenging group of senior stakeholders• Communication lead between KM IT and stakeholders to establish on-screen help requirements and limitations• Adhering to critical time scales Change Control and Scope:• Communicating initial scope for each release to the client design team• Stakeholder management to manage expectations regarding the viability of amending KM in the required timescales• Establishing KM team change process and communicating to the team• Supporting the client team in understanding changes and how they impacted existing contentKM Design team training and support:• Training the client on the design process ensuring accurate and exhaustive knowledge was created• Creating support materials for the client design team• Monitoring design processes through reviewing and providing feedback on deliverables• Attending quality review sessions to ensure design intent was delivered in the final written content Show less



Sopra Group

• United States
• Construction
• 1 - 100 Employee

• Knowledge Management and Training Support

  • Jul 2009 - Jul 2010

  Developing the KM solution across all of its geographic units, as well as a change management piece to support the new concept. The position was the sole native English speaker in the Paris based Knowledge Management team. Key Responsibilities: Communities and Forums Manager: • Stakeholder engagement to promote the concept of KM and communities • Gathering requirements for new communities and communicating technical requirements to the internal IT team • Creating and monitoring communities and forums • Alfresco Enterprise Content Platform super-user • Communicating between UK, Indian and French employees • Attending Knowledge Management road shows to gain insight into new KM developments Knowledge Base Content Writer: • Translating new content items from French to English • Maintaining the KM homepage with up to date materials and news in multiple languages Training Assistant: • Creating, developing and translating training material in English and French • Assisting in Project Management and “effective communication” training courses Show less



PwC

• Professional Services
• 700 & Above Employee

• Tax Intern

  • Jul 2008 - Sep 2008

  • Created tax computations and tax clearances for small companies and small subsidiaries to be sent to HMRC. • General administration work. • One week of data input on-site at Proctor & Gamble. • Competent use of Powertax 2. • Created tax computations and tax clearances for small companies and small subsidiaries to be sent to HMRC. • General administration work. • One week of data input on-site at Proctor & Gamble. • Competent use of Powertax 2.