Wedding Planner

• Oct 2021 - Present

Acting Banquet Manager

• Nov 2020 - Oct 2021

Banqueting Assistant Manager

• Oct 2020 - Oct 2021

Building, motivating and managing a strong front of house team. Maintaining high service standards and performance through training and development. Ensuring exceptional customer service for private dining events, weddings and corporate meetings, resulting in sustained positive Medallia scores and comments. Acting as the department head, administrative duties include scheduling, payroll, labour, ordering and hiring.

Banquet Supervisor

• Jun 2019 - Oct 2020

Involved in the planning, organising and running of corporate, social and high-profile events of up to 250 guests. Responsible for all beverage requisitions for events as well as the maintenance of stock levels. I ran shift briefings and coordinated the team to ensure the smooth operation of events. I was part of the 2020 post-COVID pre-opening team, acting as the department head for this period, I was responsible for implementing Lead with Care standards to the banqueting operation.

Banquet Server

• Feb 2016 - Jun 2019

Worked as a team leader and development coach, motivating and mentoring our banqueting team to provide the highest quality of service at a wide variety of events. I actively coordinated and prioritised set-up requirements for the team, according to BEOs. I assisted management with billing, leading events and completing monthly beverage stocktake.

Waitress

• Feb 2017 - Jun 2017

Worked as a waitress at a busy cocktail bar in the heart of Melbourne city. My role consisted of taking orders, payments, communicating to the bar’s fine-dining sister kitchen, assisting the bartenders by pre-batching and ensuring a flawless floor at all times for day to day business, as well as for exclusive private events. Worked as a waitress at a busy cocktail bar in the heart of Melbourne city. My role consisted of taking orders, payments, communicating to the bar’s fine-dining sister kitchen, assisting the bartenders by pre-batching and ensuring a flawless floor at all times for day to day business, as well as for exclusive private events.

Waitress

• Dec 2014 - Dec 2015

Worked as a team leader at large scale Christmas parties.Christmas season for 2014 and 2015. Worked as a team leader at large scale Christmas parties.Christmas season for 2014 and 2015.