Operations Manager - Support & Project Manager (London & Amsterdam)

• Mar 2015 - Present

My role oversees the operations (strategic and day to day) of the London and Amsterdam offices. This also requires close liaison with our wider, global counterparts to ensure local issues are communicated effectively, managed and resolved, as well as the promotion of cohesion across markets where necessary. Daily, I support local operations staff across their divisions - this includes sharing reports, problem-solving, triaging issues and trafficking local projects and more. My role spans all departments (staffing staff, HR, IT, finance through to management) requiring great stakeholder management. On a wider scale, my position demands a focus on improving and implementing processes, streamlining workloads, understanding/mapping out changes in compliance/legislation across the EU business and working with key stakeholders to adapt accordingly. Ongoing support/responsibilities include - database training/support; onboarding/training all new hires (internal and external) across markets; RFP/RFI management (completion and submission); project planning (forecasting and analysing using Salesforce, Tableau etc.); product localisation and development; creating, curating and advancing Major Accounts support; EA and PA duties to UK MD; candidate contract management and dispatch; local compliance implementation and adaptation (GDPR, IR35, AWR) and many more. As a member of our senior management team, I am expected to be knowledgeable and aware, mature and measured, and as a result, influence positive change from this standpoint.

Office Manager - Client and Talent Support Team (Shared Services - London)

• Nov 2012 - Mar 2015

This role required me to support two like divisions. I headed up an office of approximately fifty people - ranging from our UK MD through to account directors, staffing staff and support team members – managing the local facilities, staff and dealing with ad hoc requests as necessary. As an extended part of our Shared Services sector, I also had a wider, global remit. This allowed me to own and impact upon pilots and initiatives for the North American and European markets as well as the UK. My global and local initiatives/duties sat alongside each other to create a uniquely demanding, varied but rewarding role. Key responsibilities and requirements included, but weren’t limited to: • Keen eye for detail/analytical skills • Excellent time management/naturally problem-solving/ patience/enthusiasm • Strong communication/great tone of voice/customer service focus • Managing the London diary/organising travel • Compiling presentations for board meetings/research & ROI (tracking & analysing) • Organising in-house events (external & internal facing) • Ordering/managing supplies and suppliers/vendors • Meeting and greeting visitors • Maintaining paperwork for compliance purposes • . Onboarding candidates (local and Major Accounts) • Covering payroll (reporting, reconciliation) for UK and The Netherlands

Duty Manager

• 2007 - 2012