Director of HR and Governor Services

• Oct 2021 - Present

HR Manager

• Oct 2016 - Oct 2021

• HR Function Set Up: Introducing Policies, Processes, HR Software and building an HR Team• Employee Relations: Managing Grievance, Discipline and Capability processes • Mediation: Resolving disputes between employees to reach agreement• Recruitment and Succession Planning: Managing the recruitment of permanent and temporary staff ensuring succession pipeline planned• Training, Development and Induction: Training needs analysis, Annual Staff Development Plan, designing and running bespoke training sessions i.e. Managing Staff, Employment Law, Interview Skills, New Manager Induction, New staff Inductions• OD : Working with Senior Leadership to develop HR strategy based on wider organisational goals. Provision of new policies and processes and training to support goals. Coaching Managers to ensure best outcomes from HR related interactions.• Policies and Procedures: Writing and updating HR policies, Equality Impact Assessments and Data Impact Assessments. Raising awareness of new policies via training.• HR Analytics: Quarterly management information reports analysing staff data including diversity, sickness absence and recruitment. Introduction and implementation of new HR software to provide more accurate data reporting. Migration to paperless office.• Employee Engagement: Implementing Health and Wellbeing strategy and initiatives. Management of staff survey and ‘You Said, We Did’ responses and action plans. Designing and managing appraisal process.• Sickness Absence Management: Implementation of evidence based initiatives which reduced sickness absence by 30%. • Performance Management: Identifying high performers and managing poor performers and providing actions plans for progression• Wellbeing: Running Staff Wellbeing days, introducing Employee Assistance Programme, Providing both organisational and individual Stress Risk Assessments to meet HSE standards• Managing an HR Team with 3 direct reports

Senior HR Advisor/ Consultant

• Jul 2013 - Sep 2016

Senior HR Advisor working as an external consultant with clients from all sectors including: manufacturing, retail, engineering, property, wealth management & utilities. • Employee Relations: Advising senior management ER matters, conducting disciplinary meetings, investigations, mediation, sickness absence management, dismissal, grievance, performance management, appeals, Ensuring legal guidelines and best practice are adhered to• Coaching and influencing: advising managers on people strategy, talent identification, change management, succession planning, business efficiency• Recruitment: Managing recruiting process from placing ads to interviewing, offering and inducting new staff. Designing person specifications, running competency based interviews and probation reviews• Policies: Writing contracts, handbooks and policies. Updating policies to reflect legislative changes• Learning and Development: Identifying training and skills gaps, sourcing appropriate training. Developing skills matrices.• Implementing HR cloud-based systems, Competency Frameworks, Salary Banding and Employee feedback methods• Flexible Working joint project with the charity Working Families. Looking at the impact of flexible working policies implemented by me on recruitment and retention across 10 businesses

HR Advisor

• Sep 2010 - Aug 2011

HR Business Partner responsible for supporting a population of 139 across Real Estate and Human Resources Practice Groups. Employee Relations: Conducting sickness absence meetings, disciplinaries, capabilities, grievance hearings & redundancy consultationsWorkforce planning: Budgeting, workforce planning, pay and performance reviewsLearning & Development: Evaluating training needs, running training sessionsRecruitment and Resourcing: Managing advertising, interviewing and induction for my practice groupsWorkforce Development: Managing Personal Development Review process with department heads, using employee survey results to improve business efficiency and employee engagement

HR Officer

• Mar 2005 - May 2010

Providing generalist HR support to a population of 1500 in a busy, corporate environmentHR Projects including Improving Recognition, Managing Absence, DiversityDetailEnsuring performance management within departments is runfairly and adheres to company policyWorking with the business to meet budget for salary reviewProviding advice and guidance to staff and partners on Employee Relations issues. Running disciplinary and capability meetings. Working directly with staff and partners on absence and occupational health issuesDesigning and running training sessions on HR Related topics such as Employment LawBuilding and maintaining strong, credible relationships with senior members of staff in order to act as key point of contact for HRProviding and analysing management information for staff and partners with commentary on suggested actions. Key areas of MI reporting include: Attrition, absence, poor performance and headcount.Conducting exit interviews to analyse reasons for staff turnover. Recommending remedial action Conducting competency based interviews with candidates and managing recruitment process for new joiners including setting up interviews, agreeing offers and inductions

HR and Office Manager

• Jan 2004 - Mar 2005

Managing recruitment process including creating job specifications and liaising with agencies, interviewing applicants and sending offer letters.Administrating joining procedures for new starters and leavers.Recording and reporting on absenceAssisting with administration of disciplinary and appraisal procedures.Booking staff training including accommodation and travel. Keeping accurate records of training.Updating company HR policies, conducting salary benchmarking research.Managing diaries of senior staff, organising meetings and workshops.Career Break to go travelling November 2002 - January 2004

Client Services Manager

• Jan 2001 - Oct 2002

Responsible for building and maintaining relationships with high net worth clients and providing customer service to Independent Financial Advisors. Responsible for building and maintaining relationships with high net worth clients and providing customer service to Independent Financial Advisors.

Account Handler

• Nov 1998 - Jan 2001

Relationship Manager for SME Clients seeking credit insurance. Relationship Manager for SME Clients seeking credit insurance.