Georgia Ann Villanueva

Customer Service Team Lead - Assistant Manager at Sterling Bank of Asia, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH

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Credentials

  • Lean Six Sigma White Belt Certification
    Udemy
    Aug, 2021
    - Nov, 2024

Experience

  • Sterling Bank of Asia, Inc.
    • Philippines
    • Banking
    • 200 - 300 Employee
    • Customer Service Team Lead - Assistant Manager
      • Oct 2019 - Present

  • East West Banking Corporation
    • Banking
    • 700 & Above Employee
    • Customer Service Officer - Junior Officer
      • Jul 2018 - Sep 2019

  • Banco de Oro, Universal Bank, Inc.
    • Philippines
    • 700 & Above Employee
    • Junior Assistant Manager 3
      • Oct 2013 - Jun 2018

      -Monitoring BDO Remit UK and subsidiaries transactions in terms of complaints and other operational issues. - Coordinate and liases with Europe subsidiary and Manila Office. - Supervise call center operation for Europe tie up to meet standard and adhere to banking policies. - Lead in remittance operations in terms of customer handling and taking remittance transactions in both Europe and Japan subsidiaries. -Exposed to AMLA Procedure in Europe and application tool for due diligence. - Prepare billing for BDO Remit Europe for fees and charges. Show less

  • Pircus Corporation/CBN Remittance
    • Makati
    • EDP Staff/AMLA Officer/Operations
      • Nov 2002 - Sep 2013

      -Support Europe Branches in terms of customer service and operation issues. -Involved in cross selling, complaints handling and monitoring remittance operation and services. -Reconciliation and preparation of billing for tie up. -Expose in budget preparation. -Monitor covered transactions for AMLA purposes. - Exposure to AMLA due diligence procedures. -Support Europe Branches in terms of customer service and operation issues. -Involved in cross selling, complaints handling and monitoring remittance operation and services. -Reconciliation and preparation of billing for tie up. -Expose in budget preparation. -Monitor covered transactions for AMLA purposes. - Exposure to AMLA due diligence procedures.

Education

  • Pamantasan ng Lungsod ng Maynila
    Mass Communications, masscom
    1998 - 2002
  • Philippine Normal University
    Certification, Education

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