Experience

Economedia

• Bulgaria
• Media Production
• 100 - 200 Employee

• • Apr 2022 - Present

• • Jan 2022 - Mar 2022



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Apr 2019 - Mar 2022

• • Nov 2015 - Apr 2019

  Responsibilities:• Motivate and inspire team members• Lead by setting a good example (role model) - behavior consistent with words• Assure that the team members have the necessary education and training to effectively participate on the team• Coach and help develop team members; help resolve dysfunctional behavior• Intervene when necessary to aid the group in resolving issues• Coordinate with internal and external customers as necessary• Work with functional managers and the team sponsor to obtain necessary resources to support the team's requirements Show less

• • Jul 2015 - Oct 2015

  The primary responsibility of the Technical Support Specialist is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems.Responsibilities:• To respond to customers via phone/mail/web. Log case, provide information and troubleshoot to solve customer problem according company KPIs for the business;• To manage customer expectations by taking into consideration the entitlement and identifies customer problems;• To keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership;• To manage multiple tasks or cases simultaneously with minimal supervision;• To keep documentation as per requirements;• To meet the deadlines and keeping the service level agreements;• To be compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions. Show less



BNP Paribas Personal Finance

• France
• Banking
• 700 & Above Employee

• Phone Collection Operator

  • Sep 2010 - Dec 2010

  Responsibilities: • Negotiate with customers with overdue loans • Аchieve team and individual targets • Give customers general information about their loans • Alert signals to appropriate persons in case of potencial frauds • Report tо the team leaders for performed work • Keep the corporate procedures and standards Responsibilities: • Negotiate with customers with overdue loans • Аchieve team and individual targets • Give customers general information about their loans • Alert signals to appropriate persons in case of potencial frauds • Report tо the team leaders for performed work • Keep the corporate procedures and standards