Experience

Kiteworks

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Engineer

  • Mar 2023 - Present



Klips Official

• Israel
• Financial Services
• 1 - 100 Employee

• Quality Assurance Engineer

  • Sep 2021 - Feb 2023

  - Planing and executing test cases using the understanding of the business logic of the system to detect usability and performance issues - Conducting exploratory testing – simultaneous test design and execution - Test Web Applications, Web services - Checks whether a product complies with the requirements - Verification of multi-device and cross-platform consistency - Participation in planning and daily meetings - Planing and executing test cases using the understanding of the business logic of the system to detect usability and performance issues - Conducting exploratory testing – simultaneous test design and execution - Test Web Applications, Web services - Checks whether a product complies with the requirements - Verification of multi-device and cross-platform consistency - Participation in planning and daily meetings



Finovation

• IT Services and IT Consulting
• 1 - 100 Employee

• • Feb 2021 - Sep 2021

  - Monitoring the performance of the team- Delegation of daily tasks- Effectively deal with conflicts- Multitasking and ability to work in hight flow work environment- Collaboration with Payment service providers- Processing of incoming and outgoing transactions in internal financial software tools- Attending to business clients' requests- Involved in creating and implementing Customer Support procedures and templates- Communication with clients by email- Work with the Live Agent ticketing system- Generation of daily reports and providing information to upper-level managers Show less

• • Jan 2020 - Feb 2021

  - Multitasking and ability to work in hight flow work environment- Collaboration with Payment service providers- Processing of incoming and outgoing transactions in internal financial software tools- Attending to business clients' requests- Communication with clients by email- Work with the Live Agent ticketing system- Generation of daily reports and providing information to upper-level managers

• • Jul 2019 - Jan 2020

  - Assisting clients with communication by telephone, live chat and email- Ultimate customer satisfaction- Help customers with complaints and questions, give customers information about products and services- Work with the Live Agent ticketing system



H&M

• Sweden
• Retail
• 700 & Above Employee

• • Mar 2018 - Jun 2019

  - Responsible for sorting and organising incoming deliveries of garments- Shift management. Preparing weekly/monthly schedules for the team- Customer support and sales- Accounting of daily profits- Creation or cancelation of invoices- Daily generation of reports and keeping track of store performance

• • Jun 2017 - Mar 2018

  Assisting the Department Manager with:- Sorting and organising incoming deliveries of garments- Shift management. Preparing weekly/monthly schedules for the team- Customer support and sales- Accounting of daily profits- Creation or cancelation of invoices- Daily generation of reports and keeping track of store performance

• • Aug 2016 - Jun 2017

  - Selling goods to clients- Keeping the fitting rooms presentable- Garment care and maintaining general cleanliness of the store- Assisting clients