Experience

Phos
• United Kingdom
• 1 - 100 Employee
• Senior Technical Support Engineer

  • Mar 2022 - Present


emerchantpay ltd

• Sr. Web Integration & IT Support Engineer

  • Jan 2018 - Mar 2022

  QA role by: - Testing(manual and automatic) different platforms and applications; - Performing sanity checks using automation built-in Postman; - Performing QA checks and supporting ongoing deployment process on several payment gateways; - Good skills with GitHub Tech Support role: - Support merchant during the integration process with our gateways. - Perfect understanding and ability to work with the Application Programming Interfaces of several payments gateways: E-Comprocesing, Emerchantpay - Genesis and IPG Group. - Working with different payment methods such as e-cards, e-wallets, vouchers, bank transfers and etc. - Supporting merchants for configuring shopping carts like Shopify, Magento, WooCommerce and etc.. Product Development role: - Leading the technical implementation for 3D Secure Version 2. - Requesting improvements based on the requirements from card schemes - Writing testing scenarios Servers Monitoring and Data Analytics role: - NewRelic and Splunk administrator: - Analyzing logs and errors from different types; - Creating and configuring alarms for the needs of the teams; - Building reports and dashboards via NRQL; - Working with Log management UI, writing searches via NR syntax, setting saved views, extracting important information and logs via log parsing and NRQL; - Monitoring graphs and charts; - Creating custom alarms; - Writing custom complex searches via Splunk search engine to extract raw data; Ticketing system administration role: - Zendesk administrator: - Configuring and supporting all Zendesk services; - Building environments from scratch as per the needs of the teams. - Creating queries, reports, and dashboards via Explore service; - Managing projects; Worked with - XML, JSON, HTML, CSS, Python, PHP, Rest API/API, E-commerce, Payment gateways, Shopping carts, Monitoring systems, CRM, CMS, Ticketing systems, Microsoft, Linux; Show less