Experience

LifeBank

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Executive

  • Jun 2022 - Present

  Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Show less



St Raphael Specialist Hospital

• Administrative / Executive Secretary

  • Feb 2019 - Apr 2022

  • Coordinates daily office and management activities. • Review resumes and applications, Conducting recruitment interviews and providing the necessary inputs during the hiring process • Checking travel and tour expenses, contractors/vendors bills and records for timely payment • Maintaining and updating HR records, such as those related to compensation, health and medical insurance • Assist in Preparing and processing timely distribution of salary, bonus, increment salary slip, leave encashment and full and final settlements • Recording, maintaining and monitoring attendance to ensure employee punctuality • Prepare agendas for Internal and External meetings • Plan events and volunteer activities as well as manage travels and schedules. • Assist in preparing HR/Admin Budgets and Allocations • Receive and manage enrolees from health maintenance organisations, insurance and agencies before directing them to concerned offices. • Report to HR Manager Show less



Brickwall global investments limited

• Business Development Officer

  • Jul 2018 - Mar 2019

  • Developing and sustaining solid relationships with company stakeholders and customers. • Analyzing customer feedback data to determine whether customers are satisfied with company products and services. • Providing insight into product development and competitive positioning. • Conducting market research to identify new business opportunities. • Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities. • Meeting with potential investors to present company offerings and negotiate business deals. • Report to National Sales Manager Show less



Mellavin Engineering company Nig. limited

• Administrative Manager

  • Dec 2016 - Apr 2018

  • Supervising the day-to-day operations of the administrative department and staff members. • Ensuring the office is stocked with necessary supplies and all equipments are working and properly maintained. • Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses. • Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations and training sessions. • Overseeing special projects and tracking progress completion towards company goals. • Building and expanding on skills by engaging in educational opportunities. • Report to Head of Operations Show less



First City Monument Bank Limited

• Banking
• 700 & Above Employee

• Direct Sales Agent

  • 2015 - Aug 2016

  • Acquisition of new businesses for the bank • Representing the bank in a professional manner where communication skills, dressing and efficiency are the benchmark of the industry. • Achieving or exceeding assigned sales target, quotas and service performance standards. • Providing neat, accurate and complete documentation required for each product sold. • Maintaining complete and detailed knowledge of all assigned products. • Acquisition of new businesses for the bank • Representing the bank in a professional manner where communication skills, dressing and efficiency are the benchmark of the industry. • Achieving or exceeding assigned sales target, quotas and service performance standards. • Providing neat, accurate and complete documentation required for each product sold. • Maintaining complete and detailed knowledge of all assigned products.