George Mihailescu

Senior Information Security Expert Security Management, Cybersecurity Artificial Intelligence Team at Proximus Ada
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Contact Information
us****@****om
(386) 825-5501
Location
Brussels Metropolitan Area, BE
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency

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Credentials

  • MCP Microsoft 70-346 - Managing Office 365 Identities and Requirements
    Microsoft
    Jul, 2014
    - Oct, 2024
  • MCP – Microsoft 70-412 - Configuring Advanced Windows Server 2012 Services
    Microsoft
    May, 2013
    - Oct, 2024
  • MCSA - Microsoft Certified Solutions Associate - Windows Server 2012
    Microsoft
    May, 2013
    - Oct, 2024
  • MCT - Microsoft Certified Trainer
    Microsoft
    May, 2013
    - Oct, 2024
  • MCP Microsoft 70-410 - Installing and Configuring Windows Server 2012
    Microsoft
    Apr, 2013
    - Oct, 2024
  • MCP – Microsoft 70-411 - Administering Windows Server 2012
    Microsoft
    Apr, 2013
    - Oct, 2024
  • MCSA: Windows Server 2012
    Microsoft
    Apr, 2013
    - Oct, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Mar, 2013
    - Oct, 2024
  • A+
    CompTIA
    May, 2006
    - Oct, 2024
  • Certified Information Systems Security Professional (CISSP)
    (ISC)²
    Apr, 2020
    - Oct, 2024
  • edX Verified Certificate for Querying with Transact-SQL
    edX

Experience

    • Belgium
    • Computer and Network Security
    • 1 - 100 Employee
    • Senior Information Security Expert Security Management, Cybersecurity Artificial Intelligence Team
      • Apr 2022 - Present
    • Mauritius
    • E-Learning Providers
    • Senior Information Security Expert within the Security Management, Risk & Governance Team
      • Apr 2020 - Present

      -Team leader of 6 FTE “Security Analyst”. Collaborated with large departments to establish an Enterprise Security Framework for NIST and Cybersecurity frameworks, SANS Critical Controls, ISO/IEC 27001/27002 and COBIT 5. IT security objectives and leverage common tools to ensure state-of-the-art product delivery. Define and establish unified Awareness program-wide approach to address IT security issues, educate users/management on real risks and mitigate IT security risks. Regular Presentation… Show more -Team leader of 6 FTE “Security Analyst”. Collaborated with large departments to establish an Enterprise Security Framework for NIST and Cybersecurity frameworks, SANS Critical Controls, ISO/IEC 27001/27002 and COBIT 5. IT security objectives and leverage common tools to ensure state-of-the-art product delivery. Define and establish unified Awareness program-wide approach to address IT security issues, educate users/management on real risks and mitigate IT security risks. Regular Presentation and Report to C-Level. -Managed the implementation of Enterprise IT Security Framework based on SANS, ISO, NIST and ENISA Critical Controls. Extensive experience on Critical infrastructure NIS Compliance, mapping to major standard such ISO27001 / 27002, IRAM2 and NIST 800-30. Extensive experience with GRC RSA Archer log correlation using O365 Audit trail, Analytics and SIEM (MCAS, ArcSight and Splunk). -Single Point of contact for all Security aspects for Cloud based solutions (expertise for Microsoft Azure security products). Developed and implemented enterprise IT Security architecture such MDM / MAM (Airwatch, Intune), Collaborative tools (MS Teams, Lumapps, Forms / Flow). Extensive experience in pentest / vulnerability Scan, define scenario-based approach (using MITRE Attack framework) and follow-up of required remediation plan. -Information Security Risk Assessments based on ISO 27001/27002 standards -CMMI services: determine the security maturity level of a client and guide the client in the elaboration of a short/longer-term planning evolving to a higher CMMI level. -Data Protection Impact Assessments (DPIA): mapping the risks associated with the processing of personal data -Information Security Writing documents: policies, procedures, guidelines, security baselines, ... -ISMS Compliance Assessment: compliance verification against the ISO27001 controls -GDPR Assessments -Third-Party provider assessments Show less -Team leader of 6 FTE “Security Analyst”. Collaborated with large departments to establish an Enterprise Security Framework for NIST and Cybersecurity frameworks, SANS Critical Controls, ISO/IEC 27001/27002 and COBIT 5. IT security objectives and leverage common tools to ensure state-of-the-art product delivery. Define and establish unified Awareness program-wide approach to address IT security issues, educate users/management on real risks and mitigate IT security risks. Regular Presentation… Show more -Team leader of 6 FTE “Security Analyst”. Collaborated with large departments to establish an Enterprise Security Framework for NIST and Cybersecurity frameworks, SANS Critical Controls, ISO/IEC 27001/27002 and COBIT 5. IT security objectives and leverage common tools to ensure state-of-the-art product delivery. Define and establish unified Awareness program-wide approach to address IT security issues, educate users/management on real risks and mitigate IT security risks. Regular Presentation and Report to C-Level. -Managed the implementation of Enterprise IT Security Framework based on SANS, ISO, NIST and ENISA Critical Controls. Extensive experience on Critical infrastructure NIS Compliance, mapping to major standard such ISO27001 / 27002, IRAM2 and NIST 800-30. Extensive experience with GRC RSA Archer log correlation using O365 Audit trail, Analytics and SIEM (MCAS, ArcSight and Splunk). -Single Point of contact for all Security aspects for Cloud based solutions (expertise for Microsoft Azure security products). Developed and implemented enterprise IT Security architecture such MDM / MAM (Airwatch, Intune), Collaborative tools (MS Teams, Lumapps, Forms / Flow). Extensive experience in pentest / vulnerability Scan, define scenario-based approach (using MITRE Attack framework) and follow-up of required remediation plan. -Information Security Risk Assessments based on ISO 27001/27002 standards -CMMI services: determine the security maturity level of a client and guide the client in the elaboration of a short/longer-term planning evolving to a higher CMMI level. -Data Protection Impact Assessments (DPIA): mapping the risks associated with the processing of personal data -Information Security Writing documents: policies, procedures, guidelines, security baselines, ... -ISMS Compliance Assessment: compliance verification against the ISO27001 controls -GDPR Assessments -Third-Party provider assessments Show less

    • IAM Coordinator
      • Sep 2018 - Mar 2020

      - Coordinating the IAM operations - Involved in the creation and execution of RAM and RAG - Coordinating the technical teams involved in the process of RAG requests - Documenting the RAG and RAM processes - Involved in the SIEM log analysis - Leading collaborative working with peers to ensure that: IAM capabilities and architecture enable business, align and contribute to the Group strategic security architecture all solutions are complete, operable, conform to business… Show more - Coordinating the IAM operations - Involved in the creation and execution of RAM and RAG - Coordinating the technical teams involved in the process of RAG requests - Documenting the RAG and RAM processes - Involved in the SIEM log analysis - Leading collaborative working with peers to ensure that: IAM capabilities and architecture enable business, align and contribute to the Group strategic security architecture all solutions are complete, operable, conform to business processes and meet the business needs with the agreed quality of service - Thycotic Secret Server administration, installation and management - Windows, MacOS, Thycotic, IAM, SIEM Show less - Coordinating the IAM operations - Involved in the creation and execution of RAM and RAG - Coordinating the technical teams involved in the process of RAG requests - Documenting the RAG and RAM processes - Involved in the SIEM log analysis - Leading collaborative working with peers to ensure that: IAM capabilities and architecture enable business, align and contribute to the Group strategic security architecture all solutions are complete, operable, conform to business… Show more - Coordinating the IAM operations - Involved in the creation and execution of RAM and RAG - Coordinating the technical teams involved in the process of RAG requests - Documenting the RAG and RAM processes - Involved in the SIEM log analysis - Leading collaborative working with peers to ensure that: IAM capabilities and architecture enable business, align and contribute to the Group strategic security architecture all solutions are complete, operable, conform to business processes and meet the business needs with the agreed quality of service - Thycotic Secret Server administration, installation and management - Windows, MacOS, Thycotic, IAM, SIEM Show less

    • Belgium
    • Financial Services
    • 700 & Above Employee
    • Cyber Security Specialist
      • Nov 2016 - Aug 2018

      Ensure effective people management; Maintain interactive communication within the team so staff is informed on all relevant policy and strategic aspects affecting the team’s work to ensure that the team’s approach evolves accordingly and in a timely manner; Manage work in the section: ensure service continuity, allocate tasks within the Windows Evolution Team and monitor and realign tasks with overall priorities when necessary. Support the management and propose appropriate solutions… Show more Ensure effective people management; Maintain interactive communication within the team so staff is informed on all relevant policy and strategic aspects affecting the team’s work to ensure that the team’s approach evolves accordingly and in a timely manner; Manage work in the section: ensure service continuity, allocate tasks within the Windows Evolution Team and monitor and realign tasks with overall priorities when necessary. Support the management and propose appropriate solutions, policies and lines to take on matters relating to the activities of the Windows Evolution Team; report on the activities managed or monitored across the bank (such as IT governance and document management); Contribute to the definition of the team strategic objectives, work programme and specific objectives, in relation to the different activities of the Windows Evolution Team in collaboration with the other services and teams in the bank; Ensure that resources needs for the team are adequately planned and allocated; Support bank processes of risk management and internal control by participating in the working groups and drafting the relevant documents and reports; Show less Ensure effective people management; Maintain interactive communication within the team so staff is informed on all relevant policy and strategic aspects affecting the team’s work to ensure that the team’s approach evolves accordingly and in a timely manner; Manage work in the section: ensure service continuity, allocate tasks within the Windows Evolution Team and monitor and realign tasks with overall priorities when necessary. Support the management and propose appropriate solutions… Show more Ensure effective people management; Maintain interactive communication within the team so staff is informed on all relevant policy and strategic aspects affecting the team’s work to ensure that the team’s approach evolves accordingly and in a timely manner; Manage work in the section: ensure service continuity, allocate tasks within the Windows Evolution Team and monitor and realign tasks with overall priorities when necessary. Support the management and propose appropriate solutions, policies and lines to take on matters relating to the activities of the Windows Evolution Team; report on the activities managed or monitored across the bank (such as IT governance and document management); Contribute to the definition of the team strategic objectives, work programme and specific objectives, in relation to the different activities of the Windows Evolution Team in collaboration with the other services and teams in the bank; Ensure that resources needs for the team are adequately planned and allocated; Support bank processes of risk management and internal control by participating in the working groups and drafting the relevant documents and reports; Show less

    • Belgium
    • Government Administration
    • 700 & Above Employee
    • Security Expert
      • Jul 2015 - Oct 2016

      • Incident Response (Evaluation - Mitigation – Security Advisories) • Management and implementation of enterprise-wide anti-malware policies (ePO) • Evaluating and managing anti-malware solutions (such as McAfee TIE / Enterprise file reputation) for Windows XP, Windows 7, Windows 8.1 and Windows 10 and Windows as well as Windows Server 2003, Windows Server 2008 and Windows Server 2012 (including R2) • Conducted assessment and global deployment of EMET exploit mitigation… Show more • Incident Response (Evaluation - Mitigation – Security Advisories) • Management and implementation of enterprise-wide anti-malware policies (ePO) • Evaluating and managing anti-malware solutions (such as McAfee TIE / Enterprise file reputation) for Windows XP, Windows 7, Windows 8.1 and Windows 10 and Windows as well as Windows Server 2003, Windows Server 2008 and Windows Server 2012 (including R2) • Conducted assessment and global deployment of EMET exploit mitigation toolkit • Security and reporting-oriented scripting (Powershell) • Malware analysis / Static and Sandbox (McAfee ATD) • Vulnerability discovery and impact analysis • Management of the distribution cycle of patches and hotfixes to correct vulnerabilities in the softwares used by the European Commission (LANDesk Patch Manager) • Redaction and publication of security bulletins • Support and evaluations of security tools (anti-virus, anti-spyware, network access, USB secured keys, encryption tools (Sophos Safeguard Easy, LanCrypt, MS Bitlocker),…) on platforms Windows XP, Windows 7, Windows 8.1 and Windows 10 and Windows as well as Windows Server 2003, Windows Server 2008 and Windows Server 2012 (including R2), including the redaction of evaluation reports • Management of Windows XP, Windows 7, Windows 8.1 and Windows 10 and Windows as well as Windows Server 2003, Windows Server 2008 and Windows Server 2012 (including R2) • ITIL V3 Show less • Incident Response (Evaluation - Mitigation – Security Advisories) • Management and implementation of enterprise-wide anti-malware policies (ePO) • Evaluating and managing anti-malware solutions (such as McAfee TIE / Enterprise file reputation) for Windows XP, Windows 7, Windows 8.1 and Windows 10 and Windows as well as Windows Server 2003, Windows Server 2008 and Windows Server 2012 (including R2) • Conducted assessment and global deployment of EMET exploit mitigation… Show more • Incident Response (Evaluation - Mitigation – Security Advisories) • Management and implementation of enterprise-wide anti-malware policies (ePO) • Evaluating and managing anti-malware solutions (such as McAfee TIE / Enterprise file reputation) for Windows XP, Windows 7, Windows 8.1 and Windows 10 and Windows as well as Windows Server 2003, Windows Server 2008 and Windows Server 2012 (including R2) • Conducted assessment and global deployment of EMET exploit mitigation toolkit • Security and reporting-oriented scripting (Powershell) • Malware analysis / Static and Sandbox (McAfee ATD) • Vulnerability discovery and impact analysis • Management of the distribution cycle of patches and hotfixes to correct vulnerabilities in the softwares used by the European Commission (LANDesk Patch Manager) • Redaction and publication of security bulletins • Support and evaluations of security tools (anti-virus, anti-spyware, network access, USB secured keys, encryption tools (Sophos Safeguard Easy, LanCrypt, MS Bitlocker),…) on platforms Windows XP, Windows 7, Windows 8.1 and Windows 10 and Windows as well as Windows Server 2003, Windows Server 2008 and Windows Server 2012 (including R2), including the redaction of evaluation reports • Management of Windows XP, Windows 7, Windows 8.1 and Windows 10 and Windows as well as Windows Server 2003, Windows Server 2008 and Windows Server 2012 (including R2) • ITIL V3 Show less

    • France
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Operations Manager
      • Jan 2014 - Mar 2015

      Problem Manager and Coordinator : Coordinate and follow-up on problem resolution Take any needed action on all problems to make sure that they are solved in timely manner and in the compliance of the contract Work closely with the Incident Manager Organize and lead RCA Meeting Produce RCA reports with the support of the technical teams. Organize and Lead Problem Management meetings Produce all requested information for the CAB Meeting Follow-up on online backup results… Show more Problem Manager and Coordinator : Coordinate and follow-up on problem resolution Take any needed action on all problems to make sure that they are solved in timely manner and in the compliance of the contract Work closely with the Incident Manager Organize and lead RCA Meeting Produce RCA reports with the support of the technical teams. Organize and Lead Problem Management meetings Produce all requested information for the CAB Meeting Follow-up on online backup results : Alert, follow-up and communicate on any incident or problem up to the resolution Tape backup report (monthly) Follow-up on tape backup results : Alert, follow-up and communicate on any incident or problem up to the resolution Security patch activity report (monthly) Review the security patch activity Follow-up and take any needed action on all incidents related to the security patch activity to make sure that they are solved in timely manner and in the compliance of the contract Create and produce the monthly report to the customer with the information delivered by the technical teams. Security tools and antivirus activity Antivirus report (2/month) Produce an review all antivirus reports needed by the customer Follow-up and take any needed action on all incidents related to antivirus policy deviation or alert to make sure that they are solved in timely manner and in the compliance of the contract Snapshot report (weekly) Create, update and deliver a snapshot report to TSG with the support of the technical teams. Lead and realize technical projects Setup and maintain InterMapper

    • Ingenieur
      • Feb 2014 - Oct 2014

      - on customer premises presence - operation and administration of Microsoft platforms (Operational checklist ; Operational maintenance (incident, change, update, ...), Report ...) - level 3 support : integration of major changes following the recommendations and collaboration with architects, documentation, capacities management, assisting major changes and migrations - assuring the systems platform stability, executing the requested changes within the SLA limits, analyze and… Show more - on customer premises presence - operation and administration of Microsoft platforms (Operational checklist ; Operational maintenance (incident, change, update, ...), Report ...) - level 3 support : integration of major changes following the recommendations and collaboration with architects, documentation, capacities management, assisting major changes and migrations - assuring the systems platform stability, executing the requested changes within the SLA limits, analyze and resolution of the production incidents for level 1 and 2 - responsible for creating incident reports and technical documentation of production (operating records, records of tests, recipe cards, Low level design, etc.) - Symantec Endpoint Protection Manager installation, deployment and management - Clustering in Microsoft environment - VMWare visualization

    • France
    • Electric Power Transmission, Control, and Distribution
    • 700 & Above Employee
    • Infrastructure Architect / IT Project Manager
      • Aug 2013 - Jan 2014

      TECHNICAL Project based job. Presently working for a huge Norwegian customer in a 15 MIL Euro project. Designing the IT infrastructure from scratch. 125 Servers 2012 to be deployed. AD design, SAN design, installation using PowerShell scripting, disaster Recovery Planning, High Availability, writing the documentation and the specification for the networking design. DEEP Technical Knowledge - Setting up and maintaining Domain Controller and strong Active Directory… Show more TECHNICAL Project based job. Presently working for a huge Norwegian customer in a 15 MIL Euro project. Designing the IT infrastructure from scratch. 125 Servers 2012 to be deployed. AD design, SAN design, installation using PowerShell scripting, disaster Recovery Planning, High Availability, writing the documentation and the specification for the networking design. DEEP Technical Knowledge - Setting up and maintaining Domain Controller and strong Active Directory - Security best practices - Virtualization using Hyper-V and System Center Virtual Machine Manager 2008, 2008 R2 and 2012, VDI in complex environments including third party OS (Citrix, VMware, etc), - Cloud setup and management - Working with VMware - Alstom proprietary software installation: e-terrahabitat, e-terratrust, e-terrabrowser, e-terrascada, e-terravision, e-terratransmission, e-terratransmission. - Writing the documentation and the specification for the networking design, low level design, high level design, security best practices - Implementation of test environment and "Proof of Concept" (POC) Show less TECHNICAL Project based job. Presently working for a huge Norwegian customer in a 15 MIL Euro project. Designing the IT infrastructure from scratch. 125 Servers 2012 to be deployed. AD design, SAN design, installation using PowerShell scripting, disaster Recovery Planning, High Availability, writing the documentation and the specification for the networking design. DEEP Technical Knowledge - Setting up and maintaining Domain Controller and strong Active Directory… Show more TECHNICAL Project based job. Presently working for a huge Norwegian customer in a 15 MIL Euro project. Designing the IT infrastructure from scratch. 125 Servers 2012 to be deployed. AD design, SAN design, installation using PowerShell scripting, disaster Recovery Planning, High Availability, writing the documentation and the specification for the networking design. DEEP Technical Knowledge - Setting up and maintaining Domain Controller and strong Active Directory - Security best practices - Virtualization using Hyper-V and System Center Virtual Machine Manager 2008, 2008 R2 and 2012, VDI in complex environments including third party OS (Citrix, VMware, etc), - Cloud setup and management - Working with VMware - Alstom proprietary software installation: e-terrahabitat, e-terratrust, e-terrabrowser, e-terrascada, e-terravision, e-terratransmission, e-terratransmission. - Writing the documentation and the specification for the networking design, low level design, high level design, security best practices - Implementation of test environment and "Proof of Concept" (POC) Show less

    • United States
    • Software Development
    • 200 - 300 Employee
    • Senior Technical Support Engineer – Windows Platforms Core French
      • Jul 2011 - Jul 2013

      TECHNICAL Technical support for French customer, written and spoken. DEEP Technical Knowledge - Working with the following technologies Server 2003, 2008, 2008 R2, 2012, Windows XP, Windows Vista, Windows 7, Windows 8 - Supporting clusters in complex environments, failover clustering - Virtualization using Hyper-V and System Center Virtual Machine Manager 2008, 2008 R2 and 2012, VDI in complex environments including third party OS (Citrix, VMware, etc), - System Center… Show more TECHNICAL Technical support for French customer, written and spoken. DEEP Technical Knowledge - Working with the following technologies Server 2003, 2008, 2008 R2, 2012, Windows XP, Windows Vista, Windows 7, Windows 8 - Supporting clusters in complex environments, failover clustering - Virtualization using Hyper-V and System Center Virtual Machine Manager 2008, 2008 R2 and 2012, VDI in complex environments including third party OS (Citrix, VMware, etc), - System Center Data Protection Manager, NTBackup, Windows Backup in conjunction with third party products i.e. Symantec Backup, Nettapp, etc. - System Center Operations Manager - System Center Orchestrator - System Center Endpoint Protection - KMS server – licensing for Operating Systems after Vista - Performance, Windows Deployment Services, Sysprep, - Windows Installer, WSUS, Windows Update - Disks, LUN’s, iSCSI, SAN, File Systems, ACL, - RDS, Terminal Services, TS Licensing, TS Session host, Printing, TS RemoteApp, Web Access, Remtoe Gateway, - Internet Explorer, - WMI, Indexing, PowerShell, Scheduled Tasks, Scripting, DCOM, Windows Services, APP-V, WINRM ADITIONAL Products I worked directly with: - Messaging, Hardware, Networking, IP Addressing, IP Routing, DNS, DHCP, IPSec, TCP/IP, VoIP, Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, AD replication, AD Backup/Restore, Group Policy, AD security), Citrix, VPN, SQL 2008, SQL 2012 MANAGEMENT Involved in different internal projects: - Mentoring peers and newcomers - Participating in projects involving collaboration between internal teams at site level - Acting as an escalation point for newcomers - Involved in THW and EEA projects at site level, impact EMEA wide - Kept several presentations at team level in regards to tools and processes used locally and world wide - Involved in the training process for the newcomers, with presentations, demonstrations, live demos, etc.

    • Senior Technical Support Engineer – Office Global Team CEE\MEA
      • Jul 2009 - Jul 2011

      TECHNICAL Technical support for English and French customer, written and spoken at CEE\MEA level. DEEP Technical Knowledge - Office 2000, Office 2003, Office 207, Office 2010 support for Word, Excel, PowerPoint, Access, Visio, InfoPath, Power Cubes, etc - Installation, troubleshooting, case documentation using internal tools - Advanced Scripting using VBS - Updates, Uninstallation ADITIONAL Products: - SharePoint 2007 and SharePoint 2010… Show more TECHNICAL Technical support for English and French customer, written and spoken at CEE\MEA level. DEEP Technical Knowledge - Office 2000, Office 2003, Office 207, Office 2010 support for Word, Excel, PowerPoint, Access, Visio, InfoPath, Power Cubes, etc - Installation, troubleshooting, case documentation using internal tools - Advanced Scripting using VBS - Updates, Uninstallation ADITIONAL Products: - SharePoint 2007 and SharePoint 2010 MANAGEMENT Involved in different internal projects: - Mentoring peers and newcomers - Participating in projects involving collaboration between internal teams at site and CEE\MEA level - Acting as an escalation point for newcomers - Involved in recruiting, ramp up, training and managing the project for the new Office startups in Israel, Russia, Dubai, etc impact CEE\MEA wide - Kept several presentations at team level in regards to tools and processes used locally and world wide - Involved in the training process for the newcomers, with presentations, demonstrations, live demos, etc.

    • Senior Technical Support Engineer – Office Global Team French
      • May 2008 - Jun 2009

      TECHNICAL Technical support for French customer, written and spoken at EMEA\CEE\MEA level. DEEP Technical Knowledge - Office 2000, Office 2003, Office 207, Office 2010 support for Word, Excel, PowerPoint, Access, Visio, InfoPath, Power Cubes, etc - Installation, troubleshooting, case documentation using internal tools - Advanced Scripting using VBS - Updates, Uninstallation ADITIONAL Products: - SharePoint 2007 and SharePoint 2010… Show more TECHNICAL Technical support for French customer, written and spoken at EMEA\CEE\MEA level. DEEP Technical Knowledge - Office 2000, Office 2003, Office 207, Office 2010 support for Word, Excel, PowerPoint, Access, Visio, InfoPath, Power Cubes, etc - Installation, troubleshooting, case documentation using internal tools - Advanced Scripting using VBS - Updates, Uninstallation ADITIONAL Products: - SharePoint 2007 and SharePoint 2010 MANAGEMENT Involved in different internal projects: - Mentoring peers and newcomers - Participating in projects involving collaboration between internal teams at site and EMEACEE\MEA level - Acting as an escalation point for newcomers - Involved in recruiting, ramp up, training impact EMEA\CEE\MEA wide - Kept several presentations at team level in regards to tools and processes used locally and world wide - Involved in the training process for the newcomers, with presentations, demonstrations, live demos, etc

    • Support Engineer - Dedicated French Team
      • May 2006 - May 2008

      • Inbound call center environment for Quebec customers • Phone based and email based support for all Microsoft products, including Vista, Office 2007 • 90% Canadian French calls • Utilized CAP, Clarify and Siebel ticketing systems • Corresponding in Canadian French with customers but documenting the case in English in the database • Liase between clients and support groups to resolve incidents while maintaining strong customer focus. • Troubleshoot and escalate incidents to… Show more • Inbound call center environment for Quebec customers • Phone based and email based support for all Microsoft products, including Vista, Office 2007 • 90% Canadian French calls • Utilized CAP, Clarify and Siebel ticketing systems • Corresponding in Canadian French with customers but documenting the case in English in the database • Liase between clients and support groups to resolve incidents while maintaining strong customer focus. • Troubleshoot and escalate incidents to partner support groups • Research and document internal help desk knowledge base, process and procedures • Backup support for help desk to assist in lowering abandonment rate and increase productivity

    • Key Account Manager – Project adviser
      • Jun 2004 - Apr 2006

      Wholesale Internet and Telecom Services, International Minutes and SMS Exchange, Interconnection agreement negociation, SLA agreement negociation - Launch, manage, promote and monitor calls for proposals / tenders - Provide information to the public about the calls for proposals, the program and its priorities - Evaluate, analyze and assess results, provide feedback, and make suggestions for future improvements - Planning and implementing the startup of the Romanian subsidiary from… Show more Wholesale Internet and Telecom Services, International Minutes and SMS Exchange, Interconnection agreement negociation, SLA agreement negociation - Launch, manage, promote and monitor calls for proposals / tenders - Provide information to the public about the calls for proposals, the program and its priorities - Evaluate, analyze and assess results, provide feedback, and make suggestions for future improvements - Planning and implementing the startup of the Romanian subsidiary from the IT and communication perspective - Maintaining relationship with third party suppliers (datacenters for disaster recovery, third party telecom providers, hardware suppliers) - Contributing to the preparation and validation of procedures for calls for proposals/tenders, in line with the annual work programme Show less Wholesale Internet and Telecom Services, International Minutes and SMS Exchange, Interconnection agreement negociation, SLA agreement negociation - Launch, manage, promote and monitor calls for proposals / tenders - Provide information to the public about the calls for proposals, the program and its priorities - Evaluate, analyze and assess results, provide feedback, and make suggestions for future improvements - Planning and implementing the startup of the Romanian subsidiary from… Show more Wholesale Internet and Telecom Services, International Minutes and SMS Exchange, Interconnection agreement negociation, SLA agreement negociation - Launch, manage, promote and monitor calls for proposals / tenders - Provide information to the public about the calls for proposals, the program and its priorities - Evaluate, analyze and assess results, provide feedback, and make suggestions for future improvements - Planning and implementing the startup of the Romanian subsidiary from the IT and communication perspective - Maintaining relationship with third party suppliers (datacenters for disaster recovery, third party telecom providers, hardware suppliers) - Contributing to the preparation and validation of procedures for calls for proposals/tenders, in line with the annual work programme Show less

    • United Kingdom
    • Business Consulting and Services
    • 1 - 100 Employee
    • Project Manager
      • Jan 2001 - Jun 2004

      - Preparing the analyses and reports in regards to diagnosis and maintenance of the IT systems. - Monitor the implementation of projects and the contractual obligations - Manage the technical and financial aspects of projects in liaison with the financial officers, and responsible for the technical, legal and financial consistency of the whole agreement - Carry out periodic reviews and assessment of project reports - Act as the main interlocutor of the beneficiaries during the… Show more - Preparing the analyses and reports in regards to diagnosis and maintenance of the IT systems. - Monitor the implementation of projects and the contractual obligations - Manage the technical and financial aspects of projects in liaison with the financial officers, and responsible for the technical, legal and financial consistency of the whole agreement - Carry out periodic reviews and assessment of project reports - Act as the main interlocutor of the beneficiaries during the implementation, launch and collect all supporting documents - Provide the “certified correct” assurance on project implementation - Participate in project meetings with project consortia to explain relevant policies and procedures, to share the results between different projects, to encourage networking, and to monitor the technical and financial implementation of projects - Approve project reports and control the eligibility of the expenditures, their regularity and their adequacy with the agreement provisions - Prepare statistics for implementation, policy and dissemination purposes - Reporting the Operational Manager - Actively participating in Project implementations across the company related to IT department, as a Project Manager or as a key stock holder - Maintaining relationship with third party suppliers Show less - Preparing the analyses and reports in regards to diagnosis and maintenance of the IT systems. - Monitor the implementation of projects and the contractual obligations - Manage the technical and financial aspects of projects in liaison with the financial officers, and responsible for the technical, legal and financial consistency of the whole agreement - Carry out periodic reviews and assessment of project reports - Act as the main interlocutor of the beneficiaries during the… Show more - Preparing the analyses and reports in regards to diagnosis and maintenance of the IT systems. - Monitor the implementation of projects and the contractual obligations - Manage the technical and financial aspects of projects in liaison with the financial officers, and responsible for the technical, legal and financial consistency of the whole agreement - Carry out periodic reviews and assessment of project reports - Act as the main interlocutor of the beneficiaries during the implementation, launch and collect all supporting documents - Provide the “certified correct” assurance on project implementation - Participate in project meetings with project consortia to explain relevant policies and procedures, to share the results between different projects, to encourage networking, and to monitor the technical and financial implementation of projects - Approve project reports and control the eligibility of the expenditures, their regularity and their adequacy with the agreement provisions - Prepare statistics for implementation, policy and dissemination purposes - Reporting the Operational Manager - Actively participating in Project implementations across the company related to IT department, as a Project Manager or as a key stock holder - Maintaining relationship with third party suppliers Show less

    • Advertising Services
    • Project advisory support
      • Jan 1996 - Dec 2000

      - Identify and disseminate best practices and present the program and projects at workshops, seminars, conferences and other public events - Facilitate the exchange of experiences - Ensure the dissemination and promotion of project results, up-dating regularly the projects database - Participate in the co-ordination of activities with external organizations in order to ensure the success of the projects and the implementation of the programme - Contribute to the preparation of… Show more - Identify and disseminate best practices and present the program and projects at workshops, seminars, conferences and other public events - Facilitate the exchange of experiences - Ensure the dissemination and promotion of project results, up-dating regularly the projects database - Participate in the co-ordination of activities with external organizations in order to ensure the success of the projects and the implementation of the programme - Contribute to the preparation of publications - Provide advice, support, and feedback Show less - Identify and disseminate best practices and present the program and projects at workshops, seminars, conferences and other public events - Facilitate the exchange of experiences - Ensure the dissemination and promotion of project results, up-dating regularly the projects database - Participate in the co-ordination of activities with external organizations in order to ensure the success of the projects and the implementation of the programme - Contribute to the preparation of… Show more - Identify and disseminate best practices and present the program and projects at workshops, seminars, conferences and other public events - Facilitate the exchange of experiences - Ensure the dissemination and promotion of project results, up-dating regularly the projects database - Participate in the co-ordination of activities with external organizations in order to ensure the success of the projects and the implementation of the programme - Contribute to the preparation of publications - Provide advice, support, and feedback Show less

Education

  • University of Bucharest
    Bachelor, Information Technology
    2008 - 2012
  • Centennial College
    Bachelor's degree, Telecommunications Specialist
    2006 - 2008

Community

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