Experience

Think Creative

• United States
• Advertising Services

• Strategic Development

  • Sep 2021 - Present

  New York, New York, United States Partner with leaders to grow their businesses or labs through open innovation, entre/intraprenurship, and design expertise. In this role, I also work with startup and early-stage B2B companies worldwide to help them define their markets, launch products and services in target countries, and scale the business by removing constraints as they occur.

• Startup Success Mentor

  • May 2021 - Present

  New York City Metropolitan Area Serving from time to time as a mentor within the Think Creative Accelerator for startup and early-stage companies looking to develop the U.S. as their next market.



Aspire

• United Arab Emirates
• Book and Periodical Publishing
• 1 - 100 Employee

• US Innovation Partner (Think Creative)

  • Jul 2023 - Present

  Atlanta, Georgia, United States Working with University Economic Developers, faculty, and postdocs to unstick ideas/IP to unlock the full potential of their ideas and research. We partner to help develop and launch transformative business models to deliver a prosperous and sustainable future for everyone.



The James Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Managing Partner

  • Apr 2004 - Present

  Greater Atlanta Area The James Agency helps startups and established B2B businesses launch, expand, and thrive through consulting engagements, interim executive assignments, or as an ongoing mentor and advisor. We offer strategies, plans, and hands-on assistance for growth, operations, pricing, strategic planning, financial modeling, sales management, customer strategy, and raising funds.



Cartica Acquisition Corp

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Strategic Advisor

  • Apr 2023 - Present

  Atlanta, Georgia, United States



JMG Services, LLC

• United States
• Movies, Videos, and Sound

• Co Managing Partner

  • Jun 2022 - Aug 2023

  Atlanta, GA



GenoFAB Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VP, Strategic Business Development

  • Aug 2022 - Apr 2023

  Fort Collins, Colorado, United States Providing strategic business guidance leading the business development efforts of this innovative biotech software company that provides research organizations and labs support their product development efforts.



Pixmettle

• United States
• Financial Services

• Chief Executive Officer

  • Jan 2018 - Dec 2022

  San Francisco Bay Area PixMettle is a pre-launch SaaS-based FinTech startup focused on making it easy for Finance Managers and Sales Leaders in small to mid-sized companies to manage their expense budgets and reimbursement processes.



Blackstone and Cullen

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Principal, Customer Experience and Strategic Transformation

  • Apr 2019 - Nov 2022

  Greater Atlanta Area Working with our clients to develop a Roadmap for Transformational Change anchored on Customer expectations and "jobs to be done". Our focus is on those industries that value their customer.



River Consulting

• United Kingdom
• Business Consulting and Services

• Principal

  • Mar 2007 - Oct 2020

  Atlanta, Georgia, United States River Consulting is a utility-focused consultancy applying very senior advisors to solve problems unique to the electric and gas industries. Focus areas include customer service, business strategy, renewable energy planning, operations, and distribution planning, and regulatory audits.



Customer Innovations

• Design Services
• 1 - 100 Employee

• Managing Director

  • May 2004 - Jul 2019

  Greater Atlanta Area Responsible for the development and delivery of client content and engagements focused on innovating with our client's customers to improve their experience and raise profitability. Industries include Financial Services, Professional Services, Energy, Utilities, Technology, and Pharmaceuticals.



The Westcon Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President - Global Data Center

  • Nov 2009 - Aug 2011

  Focus on building and growing our global business in the distribution of data center products and services, including storage, servers, virtualization, data networking, and security solutions.



Realeum

• Software Development

• Chief Customer Officer

  • Jul 2000 - Mar 2003

  As the Chief Customer Officer, responsibilities included the management of all customer facing operations, comprising sales, marketing, business development, implementation services, training, customer care, product management and quality assurance. Realeum is a hosted software company delivering enterprise property management software to the real estate industry.



eLoyalty

• Advertising Services
• 1 - 100 Employee

• Senior Vice President

  • 1996 - 2000

  Responsible for Eastern U.S. operations including field marketing, business development, recruiting, HR management, project delivery, and full P&L responsibility. eLoyalty is a global business software, consulting, and systems integration organization focused exclusively on CRM and building customer loyalty.



IBM Global Services

• India
• Consumer Services
• 1 - 100 Employee

• Customer Strategy Practice Leader

  • 1986 - 1996

  Founder and Principal of this North American based practice focused on call center engagements focused on people, process, and technology across multiple vertical industries. Prior to this assignment, he managed large accounts in the utility, banking, and financial services industries for IBM.