Experience

Henry's

• Canada
• Retail
• 200 - 300 Employee

• Key-holder & Sales Advisor Representative

  • 2014 - Present

  * Providing expert advice and services for digital photography solutions • In a store Key-holder fulltime position, responsible for all aspects of the store's day-to-day operations as part of the sales team including business development and coaching, customer sales (including web orders), service, technical support, maintenance, processing and pricing of inventory both in-store and inter-store, sales floor maintenance and theft/fraud prevention, along with additional responsibilities in the absence of the management team, including opening and closing of the store, acting management duties including resolving customer and staff issues, end of day sales transaction reports, cash closing and deposit to safe, and maintaining store safety and security procedures • Passport photos, film development handling, and assisting customers with digital printing kiosk • In-depth training received in Bell Cellular, Canon, Nikon, Sony, FujiFilm, Panasonic, Olympus, (and more) products and services, as well as extensive customer service Show less



George Wang Photography

• Halton Hills, Ontario

• Business Owner

  • 2010 - Present

  Professional Wedding, Newborn, Family & Events Photographer Professional Wedding, Newborn, Family & Events Photographer



George Wang - IT Consultant

• Mississauga and GTA

• Business Owner

  • 1985 - Present

  IT hardware / software technical support, advisor and trainer. IT hardware / software technical support, advisor and trainer.



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Bid Desk Analyst / Account Set-up Representative / Employee Purchase Administrator

  • 2005 - 2012

  • Managed and streamlined the bid process with over 20 different hardware and software licensing vendors • Collaborated with sales representatives, buyers and vendors to provide over 200 - 400 bids daily• Provided input, recommendations and support to the development team, including the Finance, IS (Information System), Bid Desk and Vendor Management departments • Communicated with potential resellers as well as the review, approval and processing of all incoming reseller applications via email and telephone communication• Monitored, processed, and managed all employee purchase activities to ensure satisfaction of 300+ North American employees receiving products in a timely manner, also including product & technical support Show less

• Senior Business Development Representative

  • 2005 - 2005

  • Provided on-site one-on-one and group coaching & training, development and evaluation of sales, website navigation and critical thinking skills to off-shore sales team in Philippines• Achieved and surpassed monthly sales quotas while training and coaching new Business Development and Branch Support representatives

• One Source Team Representative

  • 2003 - 2005

  • Provided sales, customer service and technical support to small and medium value-added resellers across the country, as well as enhancing customer relations through positive resolution to customers' complaints• Achieved the Highest Quality Control Award for telephone statistics for twelve consecutive months• Received 100 Percent Achievers Award for two consecutive years

• Onsite Sales Support (Dell Canada)

  • 2002 - 2003

  • Provided premium on-site sales and technical support for all sales aspects of one of Ingram Micro Canada’s largest and most complex worldwide customers• Utilized my strong technical and sales skills to build and enhance business relationships with the Dell sales team, including resolving and documenting case escalations as required

• Inside Sales Representative

  • 1999 - 2003

  • Progressed from Call Centre Representative to Business Development Representative• Responsible for sourcing potential new resellers, as well as working with the Credit Department to administrate the account setup process. • In 2001, was responsible for the development and implementation of a new process of interviewing and analyzing potential new resellers which directly resulted in a 50% increase in new accounts purchasing regularly from Ingram Micro • As part of the company’s initial Web Development team, assisted in the training, website navigation, and technical support to both resellers and sales staff Show less



Ryelle Computer Centre

• Computer Retail Store Manager

  • 1997 - 1998

  • Progressed from Service Technician to Service Manager to Store Manager within one year• Solely responsible for all aspects of the store’s operations, including business development and training, customer relations and sales, marketing analysis and implementation which led to increase of productivity and revenue • Assisted in all aspects of the company's involvement in Toronto Computer Trade Shows, including, set-up, sales, product demonstration and building future customer base

• Computer Service Technician / Manager

  • 1996 - 1997

  • Responsible for marketing, configuration, upgrade, troubleshooting and service repair of custom-built computer and networking systems and components in a Windows environment



IBM Home Computing

• Mississauga, Ontario

• Computer Sales & Service Manager

  • 1995 - 1996

  • Solely responsible for all aspects of the service department, including inventory control, provision of excellent customer service, communication & product knowledge through sales, configuration, upgrade, troubleshooting and service repairs to customers' computer & networking systems and components in a Windows IT environment • Solely responsible for all aspects of the service department, including inventory control, provision of excellent customer service, communication & product knowledge through sales, configuration, upgrade, troubleshooting and service repairs to customers' computer & networking systems and components in a Windows IT environment



Atman Computers

• Mississauga, Toronto, Markham

• Sales Associate

  • 1993 - 1995



CompuAd

• Mississauga, Ontario

• Sales Associate & Service Manager

  • 1989 - 1991



Humber College

• Canada
• Higher Education
• 700 & Above Employee

• Course Instructor

  • 1990 - 1990

  "Fundamentals of Windows Operating System" • Created, developed, implemented and instructed Humber College's premier course outline for its initial Windows 3.11 Work Group Operating System program in a network environment, covering the fundamentals, as well as advanced configuration of the program for advanced users "Fundamentals of Windows Operating System" • Created, developed, implemented and instructed Humber College's premier course outline for its initial Windows 3.11 Work Group Operating System program in a network environment, covering the fundamentals, as well as advanced configuration of the program for advanced users



HQE Technology Superstore

• Mississauga, Ontario

• Computer Sales Associate

  • 1988 - 1989



Addison Appliance Inc.

• Mississauga, Ontario

• Store Manager

  • 1986 - 1987

  Store Manage * Service Manager * Certified Braun household and home appliance certified technician Store Manage * Service Manager * Certified Braun household and home appliance certified technician