Experience

FedLoan Servicing

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Lead

  • Sep 2013 - Present



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Letter Carrier

  • May 2013 - Present

  Letter Carrier at United States Postal Service Letter Carrier at United States Postal Service



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Technology Manager

  • Mar 2011 - Jan 2013

  Senior sales manager for computers and computer related items. Diagnose customer's computers and repair a wide array of problems from physical to malware. Increase the level of service provided to the customer. Execute all new programs and ensure they are being followed by employees.

• Services Manager

  • Mar 2009 - Mar 2011

  Interacting with customers to resolve any customer service or other problems they may have. Reporting and maintaining goals set by the corporate office.

• Design, Print, Ship Manager

  • Jan 2008 - Mar 2009

  Maintaining and increasing profitability and market share of Print center. Managing print personal and delegating tasks according to skill level and ability. Instruction and teaching of techniques for the production of printed materials.



Office Depot, Inc

• Design & Print Specialist

  • Jul 2005 - Jan 2008

  Responsible for working with the client to produce various printed materials such as newsletters, corporate handbooks, marketing material binding and other associated tasks. Heavy usage of MS Word, Publisher, Excel, Adobe Acrobat, and Adobe Photoshop has been required. Intensive knowledge of Xerox production machines and their use, and getting the best out of each machine is a necessity. Responsible for working with the client to produce various printed materials such as newsletters, corporate handbooks, marketing material binding and other associated tasks. Heavy usage of MS Word, Publisher, Excel, Adobe Acrobat, and Adobe Photoshop has been required. Intensive knowledge of Xerox production machines and their use, and getting the best out of each machine is a necessity.



Pennsylvania State University

• Office Assistant

  • Aug 2004 - Jun 2005

  Aided with daily tasks e.g.; filing and collating of material and also with minor research and data entry. Produced class materials such as; exams, handouts, and book reproductions for department professors. Cataloged and labeled material for research projects for various professors including the head of department. Aided with daily tasks e.g.; filing and collating of material and also with minor research and data entry. Produced class materials such as; exams, handouts, and book reproductions for department professors. Cataloged and labeled material for research projects for various professors including the head of department.