Experience

Team Outsider

• Hospitality
• 1 - 100 Employee

• Director Of Operations

  • Jul 2022 - Present

  Reporting to the Executive Team, our Director of Operations will be responsible for managing operations, and the on-site Managers at up to eight Car Care Centers in your region •As with all positions on our team, live Team Outsider’s values while performing the responsibilities of your position •Work directly with Team Outsider leadership to lead and support your centers' Managers in the following: •Train Managers and their on-site teams of advisors and technicians •Oversee center operations, from initial guest interaction to post-visit follow up with guests, to ensure the highest level of customer satisfaction •Maintain an above average CSI score •Deliver a safe, clean, and pleasant experience for team members and guests at all centers •Ensure that all of the centers' repair and common areas, including guest restrooms are fully operational •Manage each center's key performance indicators (KPIs) and quarterly objectives •Develop marketing initiatives designed to drive new business •Proactively gather information on guests to find ways to deliver a “WOW!” experience •Recommend best practices, including but not limited to: center management, sales, events, training, and guest experience on a company-wide level •Review daily reports and work with the team to finalize weekly and monthly reports •Manage center expenses, including the submission of accurate weekly expense reports •Assist with the annual and quarterly budgeting process •Manage the on-site teams to achieve specific goals and objectives •Lead professional development of team members and recommend current team members for promotion •Conduct weekly update meetings with your Managers •Oversee team including performance management reviews •Discuss Manager recommendations with the Leadership Team, any physical repairs, maintenance, or improvements to the facilities •Work with Regional Project Manager to oversee and implement capital improvement projects when required